A Single Pane of Glass Interface Optimized for Every Customer
When it comes to managing IT environments, some businesses already have a team available, and are looking for supplementary support or top-of-the line tools that they can leverage in house, while others are working with a limited IT staff. For our high-quality network management service, we’ve created the Impact Network Control (INC) toolkit, a customized group of automation, maintenance and monitoring tools that offer a single, complete view of every aspect of a company’s IT environment.
This toolkit, supported through technology from SolarWinds, can be purchased a la carte for your IT team, in a hybrid fashion with shared responsibilities between your internal team and Impact or with the Impact team ultimately managing your entire network on your behalf.
Benefits of the Network Management Toolset
Impact provides Managed IT clients with the right tools and level of support they need to effectively monitor and manage their IT infrastructure. As your network management service provider, we will gather real-time critical information to automate the frequently overlooked management tasks in your computer network.
Our goal is not to replace your staff but empower them with the tools and manpower they need to manage their network. By having the Impact team manage the tools, your team can focus on the proactive and strategic IT initiatives that will move your business forward. Our network management service package includes security, next-gen antivirus, automation, data management and support tools that can be monitored remotely and integrated with other IT applications. Taking advantage of the INC toolkit offers you the following benefits:
Affordable pricing and packaging based on your company size and needs
Real-time support and remediation from Impact’s certified Field Network Engineers and Help Desk team
Advanced protection against modern cyberthreats with next-gen antivirus
Increased visibility through customizable systems and reporting
Centralization and organization of IT-related products and upgrades with Windows, OSX and third-party software patch management
Flexibility and security through the cloud and platform-neutral applications
Scalability to evolve your network
Find out more about how network management can help your business.
What’s Included in INC?
Server, network and desktop management tools
Patch management tools
Next-gen antivirus protections (SentinelOne)
Remote monitoring and support of network and devices
Integration with tools including Active Directory, mobile device management and documentation management
Impact Unified Support Operations Center (USO)
All Managed IT customers receive support from our multi-level service desk, where our specialists use our industry-leading network management toolkit to monitor and control client networks. There are many network management service providers out there, but none of them can provide you with high-quality support like Impact can.
USO engineers remotely monitor and manage client environments for alerts relating to servers, routers, switches, firewalls and applications, so they can immediately assess, resolve or escalate issues in their early stages.
Our support desk structure offers proactive and thorough IT management 24/7. Impact’s USO is staffed with certified professionals who resolve issues with any of the applications included in INC. We utilize automation to resolve issues on a 24/7 basis when possible and offer live support from 7 am-8 pm CST, Mon-Fri with some after-hours options available if agreed upon. When issues cannot be resolved remotely, an Impact technician will be deployed to your location to address the problem in person.
Businesses of all sizes can’t afford to ignore their network security needs. Our services include next-gen antivirus software that allows our specialists to protect the edges of your network and address potential high-risk cyberattacks. Our USO also has remote capabilities is ready for updates and installations to ensure your infrastructure always runs at optimal speed.
Using the SentinelOne platforms, it’s easier than ever to deliver IT security with endpoint protection solutions. Their next-gen antivirus solution allows MSPs to manage, detect and respond to potential threats in client environments in real time.
Find out more about how network management can benefit your business.