Client Support

The exact help you need, exactly the way that you need it. Whether you prefer the simplicity of filling out a form or the convenience of calling an in-house team that answers in under a minute, Impact’s Service Desk is always here with the support you deserve.

Submit Support Ticket

Submit this form for non-emergency IT, digital office equipment, copier, or software needs.

Client Portal

Submit service requests, check billing status, and more.

Impact Service Desk

Standard service desk hours are weekdays from 7:00 am – 9:00 pm CT.

Managed IT Service Desk

Document Management Service Desk

Digital Office Equipment & Copier Service Request

Emergency Support

Available after hours, on weekends, and during holidays. An additional fee may apply.

24/7 Live Answer Service Desk Support

Impact clients can now upgrade their contracts to include unlimited 24/7 Service Desk support! Talk to a US-based, Impact-employed expert within 60 seconds no matter what time you call. Get proactive assistance on issues that pop up overnight. And do it all without paying unexpected extra fees. Learn more about this add-on service today.

Discover Impact’s 24/7 Support

Submit Requests

Device Change Form

Start the process of swapping out your office equipment from Impact.

Order Supplies Form

Let Impact know what you need if you’re a current client.

Device Rental Request

Add on to your office equipment contract by renting additional devices.

Recycling Label Order Form

Staying green is easy when recycling used supplies using the label you get through this form.