Convenient and thorough business IT support, anytime. All included on your Impact contract.
What do you do when you’re working late and run into a serious tech issue? What happens if a crucial server fails at 2:00 am? Without a plan for these situations, you can waste hours of employee worktime and limit future opportunities by frustrating current clients. That’s where Impact’s 24/7 support comes in. No matter what time you call, a US-based, Impact-employed expert will answer within 60 seconds. We also perform proactive maintenance, so you always wake up with a solution instead of a problem.
100% US-based and in-house
Fix issues remotely
Email support within 30 minutes
Live support in <1 minute
Proactive live support available
Impact’s remote capabilities allow our specialists to handle most issues on the spot without even needing to send out a technician. Have your Impact ID on hand when you reach out to our Unified Support Operations (USO) center and be amazed as you get incredible service in just minutes.