Digital Transformation

How We Do It: Impact as a Digital Innovation Case Study

In this internal digital innovation case study, see how our business process automation solution streamlines our order process for Managed IT.

Case Study

4 minutes

Apr 29, 2021

Impact’s Managed IT department supplies many of its clients with hardware as part of their contracts. We rely on our Leasing and Purchasing teams to process these orders, which was once a manual and paper-heavy process. In this internal digital innovation case study, find out how solutions from our Digital Innovation team helped our Administration teams go paperless to more effectively support our order process for Managed IT clients.

Get access to both the PDF and video versions of this case study to learn how Impact’s Digital Innovation team helped our Leasing and Purchasing teams switch to a paperless process for client IT hardware orders.

Access Your Digital Innovation Case Study

At Impact, anything we offer to our clients, we apply in-house first. This case study is just one example of how our team applies best-in-class technology to help our teams focus on their missions, innovate through challenges and grow the scope of their operations.

In this case, our administration teams were spending hours entering data, had a hard time tracking order statuses and used a lot of paper to keep track of all the orders for our clients. Over the course of a series of interviews with stakeholders and an in-depth assessment of the order process, our Digital Innovation team recommended and implemented a new digitally transformed process that met everyone’s needs in a more efficient way.

Access the case study above to learn more about the process and the results. Then, check out our Robotic Process Automation and Rapid App Development solutions to learn more about what our team deployed in this case study.

Watch Case Study Video


Digital TransformationBusiness GrowthStreamline ProcessesEmployee ExperienceAutomationDocument Management


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