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What is required to do business today? Discover what you need to know about getting to the next level with Impact’s blogs, videos, webinars, eBooks, and more!
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Managed Service
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Blog Post
Identifying Customer Experience Pain Points and How to Solve Them
Five of the most common customer experience pain points include: A lack of personalization, poor web design, confusing processes, inconsistent messaging, and support services.
Customer Experience
Jul 18, 2024
Blog Post
What Does Nonprofit Digital Transformation Look Like?
Nonprofits aim to change the world. In order to give themselves the best chance at achieving their goals, no matter how lofty, these institutions need to embrace digital transformation and modern technologies.
Digital Transformation
Jul 03, 2024
Blog Post
What Is a Document Management System?
A document management system (DMS) enables businesses to revolutionize the ways in which they store, organize, and retrieve the documents they create and reference on a daily basis.
Digital Transformation
Jun 26, 2024
Blog Post
Building a Custom Website Design vs. Using a Template
This blog takes you through the entire website design process as well as the advantages and disadvantages of pursuing a custom build vs. using a template.
Digital Transformation
Jun 17, 2024
Video
What Is Conversational AI vs Generative AI | Buzzwords
Follow Buzz the Bee as he uncovers the difference between conversational AI and generative AI, the different types of each, and how the two work together.
Digital Transformation
Jun 13, 2024
Blog Post
The Benefits of Business Intelligence: Utilizing Analytics for Strategy
Business intelligence tools help organizations make more out of their data through advanced data analytics, powerful reporting, and easy-to-read data visualizations.
Digital Transformation
Jun 03, 2024
Blog Post
Infographic: 8 Benefits of Robotic Process Automation (RPA)
RPA is on the rise across every industry. Find out 8 benefits of robotic process automation that are leading SMBs to invest in this technology!
Digital Transformation
May 20, 2024
Blog Post
How Is Technology Driving Food Distribution?
There are a wide variety of technologies in the food distribution industry including sensors, AI, big data, and automation.
Digital Transformation
May 09, 2024
Blog Post
What Are the Benefits of a CRM in Retail?
The five major benefits of using a customer relationship management (CRM) solution that we cover in this blog include: personalized messaging, enhanced customer service, contact management, improved customer retention, automated workflows, and streamlined inventory management.
Digital Transformation
Apr 18, 2024
Blog Post
5 Change Management Strategies for Digital Transformation
Look to these five change management strategies when trying to implement new initiatives in your organization.
Digital Transformation
Apr 10, 2024
Blog Post
Customer Experience (CX) Transformation Framework
The customer experience transformation framework features 5 phases that are designed to help guide you through a thorough and effective CX transformation. Those 5 phases are: assess, envision, design, implement, and measure & optimize.
Digital Transformation
Mar 25, 2024
Blog Post
5 Benefits of the Internet of Things (IoT) for Businesses
Increased productivity and better customer service are some of the benefits of IoT. Discover what IoT can do for your company in this blog.
Digital Transformation
Mar 11, 2024
Blog Post
Legacy Systems In Digital Transformation: Risks and Challenges
When approaching a digital transformation aimed at updating legacy technology, there are several considerations that business leaders need to take into account.
Digital Transformation
Mar 04, 2024
Blog Post
7 Ways Manual Repetitive Tasks Are Eating Into Your Budget
By embracing automation in your organization you can address these seven major pain points: human error, productivity, cost, inefficient workflows, compliance concerns, business agility, and lack of visibility.
Digital Transformation
Feb 19, 2024
Webinar
How Managed Digital Transformation Solves Real Challenges: An Inside Look Webinar
What does a successful digital transformation look like for businesses? Let our experts walk you step-by-step through the process to see how businesses can open up new growth opportunities.
Digital Transformation
Feb 19, 2024