Managed Services for State & Local Government
Government managed services dedicated to helping lean public-sector IT teams keep critical systems secure, reliable, and serving residents.
Get StartedManaged services for local governments like cities, counties, and state agencies deliver IT support, cybersecurity protection, custom AI tools, and more, all from one partner, for one predictable cost that fits public budgets. Streamline processes, boost efficiency, and take repetitive work off your team's plate so they can focus on what matters.
What You Need
Managed Services for Local Governments
Keeping Public Services Running With
Managed IT
Keep systems running and staff productive with help desk support, cloud migration, and backup and disaster recovery from a team that knows the public sector.
Help Desk Support
Get fast, friendly help with tech issues, so your staff can get back to serving residents. Our locally-based team handles everything from password resets to device troubleshooting.
Cloud Migration
Move your systems and data to the cloud securely and with minimal disruption to daily operations. Then, we'll keep everything running smoothly and help you get the most out of it.
Network Maintenance
We monitor your network around the clock to catch and fix problems before they cause downtime, keeping your systems fast, stable, and up to date.
Protecting Resident Data With
Cybersecurity
Protect resident data with 24/7 monitoring and threat response from our SOC 2-compliant partner, DOT Security.
Compliance Services
Meet your security and regulatory requirements with confidence. We assess your environment, close gaps, and keep the documentation you need for audits and insurance reviews.
Backup & Disaster Recovery
Keep critical services running through unexpected events. We back up your data automatically and help you restore systems quickly when something goes wrong.
Data Protection
Safeguard resident and employee information with layered security controls. From encryption to access management, we make sure your data stays in the right hands.
Working Smarter With
AI Consulting
Automate repetitive tasks and speed up workflows with custom AI tools built around how your organization works.
AI Integration
Securely bring AI into your everyday tools and workflows. We handle the setup and train your staff so they can use AI confidently from day one.
Custom AI Solutions
Automate repetitive tasks with AI tools built around your needs. From routing resident requests to summarizing documents, we help your team spend less time on busy work.
AI Policies
Set clear rules for how your team uses AI, so it stays safe, accurate, and accountable. We help you decide which tools are approved, what data can be shared, and how results get reviewed.
Printing Smarter With
Print Services
Cut printing costs and simplify records management with print and document solutions.
Digital Office Equipment
Equip your offices with modern printers and multifunction devices that are fast, reliable, and secure.
Automated Supply Ordering
Never run out of toner at a critical moment again. Impact tracks supply levels and automatically reorders before you run low.
On-Call Support
When equipment needs attention, our technicians are ready to help. We handle repairs and maintenance quickly to keep downtime to a minimum.
Connecting With Your Community Through
Marketing
Reach and engage your community with clear, consistent communications across your website, social media, and print.
Website & UX Design
Give residents a website that's easy to navigate, accessible, and works on any device. Help people find services, pay bills, and get answers quickly.
Community Outreach
Reach residents with the right message at the right time. We help you plan and run campaigns that boost participation in programs, events, and public meetings.
Research & Analytics
Understand what your community needs and how your outreach is performing. We turn data into clear insights so you can make smarter decisions and show results.
Benefits
Expand Capabilities Without Stretching Your Staff or Budget
Predictable monthly costs, faster support, stronger security, and enterprise-level expertise, all without the cost of building it in-house or time stolen from making an impact in your community.
By The Numbers
$2.8M
the average cost of a ransomware attack on state/local governments
Source: Sophos
33%
of state CISOs have no cybersecurity budget
Source: Deloitte and NASCIO
91%
of local governments have nobody tasked with overseeing AI
Source: ICMA
AI Insights
How Claude Fits into Real Workflows
Most people still picture AI as just a chatbot. Julia Nash, Impact's AI Product Manager, says otherwise. Hear from her on how you can use Claude to redefine how your organization works by integrating it into government workflows.
Read More
Why Impact?
With more than 25 years in business, over 650 employees across multiple states, and thousands of clients served, Impact is the country's largest privately-owned, US-based managed service provider (MSP). We bring the experience and resources of a large provider with the personal attention of a local partner. You get access to specialists across IT, cybersecurity, print, marketing, and AI, all through one team that takes the time to understand your goals, budget, and the residents you serve.
Get StartedGet Started
Start Getting More From Your Budget
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