Managed IT

Tech Tips: OneDrive Files Not Syncing? Here's How to Fix

OneDrive files not syncing? Watch this short video for ways to navigate this issue on your desktop. This tech tip tutorial shows fixes for Mac and PC.


1 minute

Nov 16, 2020

Cloud storage has become much more commonplace for businesses and individuals who use their computer to store information, media files and more. With an increasing amount of potential cybersecurity threats, making sure these files are safely uploaded to the cloud is a must. If your OneDrive files aren’t syncing, you run the risk of losing the latest versions of your documents or being unable to retrieve data if something breaks.

If you’ve noticed that your OneDrive files are not syncing, take a look at this Tech Tips video that shows how you can solve this issue in a matter of steps.



You can also look below for all of the written steps:


Syncing OneDrive on Windows

Step 1: Right-click the cloud icon in the bottom-right corner

Step 2: Select “Close OneDrive” from the menu

Step 3: Select this again in the pop-up

Step 4: In the search bar, type in and select OneDrive

Step 5: You can also log out and back in


Syncing OneDrive on Mac

Step 1: Click on the cloud icon in the upper-right corner

Step 2: Select “Help & Settings”

Step 3: Select “Quit OneDrive” in the menu and pop-up

Step 4: Select the Finder icon in the toolbar

Step 5: Select “Applications” and then click OneDrive


About Tech Tips

Troubleshoot some common desktop and mobile issues alongside some of Impact’s service desk experts in this short video tutorial series. Each video includes steps, on-screen demonstrations and multiple options for finding the right fix.

Be sure to check out our hashtag, #TechTipTuesday, to stay up to date on new releases in the series.

This video features Mike Gould, Service Desk Analyst in Lake Forest, IL.


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