Impact Customer Support
The help you need, when you need it, how you need it. Choose the option below that best fits your needs and our team will have an answer for you in minutes.
What Do You Need?
Connect With the Right People for Your Issue
Select the support team that you need below. If you’re a customer with Managed IT in your service package, you can use your HALO client portal to access your support team.
Managed IT: General Support
Go to Client Portal
Managed IT: GCC & GCC High Support
Go to Client Portal
Managed IT: Google & G-Suite Support
Go to Client Portal
Digital Transformation Support
Go to Form
Managed Marketing Support
Go to Form
Print Services Support
Go to Client PortalSubmit Print Requests
Impact Print Services customers, use these forms to order supplies, forms, or manage your devices.
24/7 Live Answer Service Desk Support
Impact clients can now upgrade their contracts to include unlimited 24/7 Service Desk support! Talk to a US-based, Impact-employed expert within 60 seconds no matter what time you call. Get proactive assistance on issues that pop up overnight. And do it all without paying unexpected extra fees. Learn more about this add-on service today.
Discover Impact’s 24/7 Support
Impact Service Desk
Standard service desk hours are weekdays from 7:00 am – 9:00 pm CT. Managed IT and Copier Support are available after hours, on weekends, and during holidays. An additional fee may apply.
Frequently Asked Questions
You should access support using your HALO login.
If you have an issue or request, you can select the appropriate customer support team above, and the representative will help you create a ticket or follow-up on an existing one.
If unsure after reviewing the options above, use the General support form and a representative will help point you in the right direction.