Unified Support Operations in Lake Forest, Illinois

The Impact Managed Services Call Center is a growing part of our Lake Forest campus. Close to the Impact headquarters, just off the Tri-State Tollway, this 12,000 sq.ft. building houses our expanding support teams for multiple service areas.

It is also home to an original mural by international artist Michael Roy, also known as Birdcap. The artwork spans a large portion of the interior support hub and spills over onto the outside of the building. According to the artist, “The mural at Impact is about the sense of wonder you get when you’re out in a new place and in a new community…. The workplace was lighthearted, enthused, and curious; I wanted the mural to reflect that.”

Plans for our multi-tier support desk are still evolving. This central location houses all Service Desk Engineers across all of our managed services departments, including IT & Cloud, Cybersecurity, Digital Innovation, Marketing & Branding, and Print & Documents.

Our Location

Lake Forest, IL

Unified Support Operations 

13833 W Boulton Blvd
Mettawa, IL 60045

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Created by international artist Michael Roy, also known as Birdcap, the Unified Support Operations center mural spans large portions of the inside of the support center and spills onto the outside of the building on Impact’s main campus.

Read more about the inspiration behind the mural from the artist:

“The mural at Impact is about the sense of wonder you get when you’re out in a new place and in a new community. I wanted to reflect through color and composition the diverse spectrum of new experiences at every corner when you’re out and exploring new worlds.

“This theme was reflected within the employees I met during my time, who have very much built a new community… the workplace was lighthearted, enthused, and curious; I wanted the mural to reflect that.”

Learn more about Birdcap on his website at www.birdcap.store or on Instagram @birdcap.

Managed Services

Impact has built an award-winning reputation over 20 years by providing first-class service and production print equipment expertise to all our clients. From marketing services to the cloud, we’ve got you covered.

Open Positions

Do you have experience in office hardware support, a natural ability to problem solve or a desire to start a career in service and logistics? We’re always looking for top talent in every field to join our growing team. Check out our Unified Support Operations openings and apply today.

Local Spotlight

We are committed to enriching the local areas we serve. Take a look at how our branch engages with its community.

Building the USO: Before and After

The USO is a brand-new, state-of-the-art location for Impact. Take a look at what went into building it, what it looked like at the beginning versus now, and all the incredible things Impact can do there!

Chicago Tribune’s 2018 Top Workplaces

Impact ranked number two in the midsize category for the Chicago Tribune’s 2018 Top Workplaces list.

Let’s Connect

We’re happy to help! Get in touch with a local branch representative to discuss managed services today!

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