Insights
What is required to do business today? Discover what you need to know about getting to the next level with Impact’s blogs, videos, webinars, eBooks, and more!
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Managed Service
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Blog Post
Optimizing the Customer Journey
A strong customer journey isn’t built on guesswork. It’s the result of clear insights, aligned teams, and everyday improvements that reduce friction and build trust. This guide breaks down what modern customers expect and how to shape an experience that supports them from first interaction through long‑term loyalty.
Digital Transformation
Feb 11, 2026
Blog Post
Creating Business Process Improvements through Modern Technology
Modern technology is reshaping how organizations operate, not through big overhauls but through practical improvements that reduce friction and sharpen execution. This piece explores where to start, how to gauge AI readiness, and what it takes to build a system that keeps getting better.
Digital Transformation
Feb 04, 2026
Blog Post
AI Market Insights - What Two Years of Listening Has Taught Us
Jon Evans discusses some of the lessons he and the AI team at Impact have learned over the two years they've spent listening, experimenting, and developing in the AI space.
AI
Dec 11, 2025
Blog Post
The Risk-Reward of Investing in AI and Digital Transformation
From volatile markets to ethical concerns, understanding the balance between opportunity and uncertainty is critical for investors. This piece explores the strategic considerations, potential pitfalls, and long-term rewards of betting on these transformative technologies.
Digital Transformation
Dec 11, 2025
Blog Post
3 Steps to Take Before Implementing AI Tools
Before adopting AI tools, preparation is everything. This article breaks down three essential steps—evaluating your current state, identifying your needs, and creating a focused plan—that help teams avoid common pitfalls and lay the foundation for a successful rollout.
AI
Nov 17, 2025
Blog Post
5 Change Management Strategies for Digital Transformation
Look to these five change management strategies when trying to implement new initiatives in your organization.
Digital Transformation
Nov 03, 2025
Blog Post
3 Ways to Empower Employees Using AI
Empowering employees to use AI starts with enablement. This blog outlines three practical strategies to help teams adopt AI confidently and effectively.
AI
Oct 03, 2025
Blog Post
AI vs Human Writing: Major Differences, Telltale Signs, and Best Practices
AI is changing how we write—but it’s not replacing the human touch. This article breaks down where AI excels, where it falls short, and how writers can use it as a collaborator rather than a substitute. From emotional nuance to scalable workflows, learn how to balance machine efficiency with human creativity to produce content that resonates.
AI
Sep 26, 2025
Blog Post
3 Ways to Start Using AI to Save Time and Increase Productivity
AI is a hands-on tool for getting more done with less friction. This guide walks through real-world use cases, simple starting points, and thoughtful practices to help you integrate AI into your workflow with confidence and clarity.
AI
Sep 11, 2025
Blog Post
The Vibes Were Immaculate, The Code Was Not
Director of AI Technology, Christopher Kukla, shares the biggest lessons he's learned after reviewing applications that were built by non-developers with the assistance of vibe-coding, or ID coding.
AI
Sep 10, 2025
Blog Post
Summarizing The Content of AI.Gov
AI.gov is the U.S. government’s platform for AI strategy, funding, and public engagement. This summary highlights what the site covers, the values it promotes, and the challenges it faces as AI becomes a national priority.
AI
Sep 03, 2025
Blog Post
The Practicality and ROI of Using Digital Twins
Digital twins are no longer just a futuristic concept—they’re a practical tool driving real-world results. This article breaks down how industries are using digital twins to cut costs, improve efficiency, and innovate faster. From ROI insights to implementation challenges, discover what it takes to turn a virtual model into a strategic advantage.
Digital Transformation
Jul 17, 2025
Blog Post
I Thought I Was Solving for Churn - I Was Actually Solving for AI Reliability
Why explainability, traceability, and human values must power the systems we build.
AI
Jul 16, 2025
Blog Post
How to Mitigate and Minimize Risk During Digital Transformation
Discover how to manage risk effectively during digital transformation and create a flexible, secure foundation that supports long-term business growth and scalability.
Digital Transformation
May 29, 2025
Blog Post
Defining a Win and Measuring Success in Digital Transformation
The best way to measure the success of a digital transformation project is to compare your endpoint to your starting point. Learn more below.
Digital Transformation
Mar 19, 2025