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Expert Talk | Ed Meier on Unified Support Services

What does it take to run a successful support center in today’s world? Ed can tell you. As the head of Impact’s Unified Support Operations Center (USO), he has to put his decades of industry experience to work every day. This is not only to develop the growing number of help desk team members but keep the team ahead of the competition when it comes to IT industry trends.   

Watch his Expert Talk video to hear about the structure of Impact’s support team and get Ed’s perspective on how the IT industry has changed and stayed the same over the years. 

About Expert Talk 

Hear from Impact’s specialists about IT, service, marketing and more. They cover their job responsibilities, industry trends and the collaborative teams and processes functioning at Impact.  

This video features Edward Meier, Director of Support Services in Lake Forest, IL. 

View the full Expert Talk series here.   


Join the USO 

The brand-new USO is built to house members from all of Impact’s different service teams, all focused on customer support. If you’re looking for an opportunity to work with customers, as well as collaborate with top IT and software professionals, apply today. 

More from Ed
Get more insights from Ed in some of Impact’s latest webinars:
Providing Support Services During Critical Times
Driving Innovation with Mendix