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What is required to do business today? Discover what you need to know about getting to the next level with Impact’s blogs, videos, webinars, eBooks, and more!

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How Customer Experience Drives Business Growth

By prioritizing the customer experience, businesses can increase customer retention and loyalty, generate organic brand advocacy, expand their market share, and ultimately drive the bottom line.

Marketing

Apr 23, 2025

A group of four humans gathered around a robot using a work board

Building the Future: The Essential Components of a Great AI Team

In this guest post by Impact's Chief AI Officer, Jon Evans, he reviews what it takes to build an in-house team to manage the integration and development of artificial intelligence in a responsible, sustainable, and productive capacity.

Digital Transformation

Jan 22, 2025

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How Your IT and Other Technologies Affect the Consumer Experience

Now more than ever before, the consumer experience is at the center of nearly every business transaction that takes place. Learn how technology has flipped the consumer journey on its head here.

Managed IT

Jan 15, 2025

5 Benefits of Managed Print Services for SMBs

Managed print services have many benefits for businesses including reducing their print budget. Check out the 5 top benefits of MPS.

Print Services

Dec 23, 2024

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A Look Back at the Year: Our Top 5 Titles From 2024

We’re officially on our way out of 2024 and headed into 2025, so to celebrate we’ve put together a list of five favorite pieces from throughout the year!

Year in Review

Dec 18, 2024

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Creating Customer Journey Touchpoints That Work

The customer journey is made up of every interaction that a consumer has with your brand. Read this blog to learn how you can create effective touchpoints that resonate with your audience.

Marketing

Dec 11, 2024

A man holding the corner of his glasses and looking at the screen of his smartphone

Why Mobile User Experience (UX) Is Essential to Growing Your Business

Are you emphasizing mobile ux in your digital transformation or web design strategies? Learn how a mobile approach can boost your prospects.

Digital Transformation

Nov 27, 2024

man in hat in front of blue and red background | tech tips

Web Design Tips: What Is Web Accessibility & Why Is It Important? | Tech Tips

Learn how to build websites that are accessible to everyone.

Marketing

Nov 25, 2024

A woman stands and holds her phone with both hands, looks down at the screen and has headphones drawn on

3 Powerful Content Marketing Case Studies

Content marketing is everywhere, but we all know there’s a difference between good content marketing and not-so-good. Even if it’s just a feeling.

Marketing

Oct 14, 2024

woman smiling at her tablet with shopping bag

How to Improve Customer Experience (CX)

Discover how businesses can enhance customer experience through personalization, efficient service, and leveraging technology. From defining CX to offering practical strategies, this guide explores how to build meaningful interactions that keep customers engaged and loyal.

Digital Transformation

Sep 27, 2024

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How Impact Reduced Time to Answer By Over 1200%

Ed Meier, the Director of Support Services at Impact Networking, walks us through his journey addressing major performance metrics of the unified support operations team in this interview.

Managed IT

Sep 12, 2024

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Refining and Leveraging Your Visual Identity

There are several elements that work together to create a brands visual identity such as the color scheme, typography, and of course the logo. Read on to learn how you can refine and leverage your brand’s visual identity.

Marketing

Sep 09, 2024

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Video Marketing Case Studies and Examples

From classic short-form commercials to unique and creative long-form content, video marketing is a wide and highly impactful aspect of modern marketing strategies.

Marketing

Aug 21, 2024

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Identifying Customer Experience Pain Points and How to Solve Them

Five of the most common customer experience pain points include: A lack of personalization, poor web design, confusing processes, inconsistent messaging, and support services.

Customer Experience

Jul 18, 2024

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Gen Z Consumer Behavior & Shopping Habits

The five top Gen Z consumer values are: a digital-first mindset, sustainability, diversity and inclusion, authenticity, and accessibility.

Marketing

May 06, 2024