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What is required to do business today? Discover what you need to know about getting to the next level with Impact’s blogs, videos, webinars, eBooks, and more!
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Managed Service
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Industry
Blog Post
2026 Medical Device & MedTech Industry Trends
From AI oversight and device cybersecurity to outpatient growth and tariff pressure, these eight medtech trends are reshaping how devices are built, regulated, and used in 2026.
Digital Transformation
Oct 08, 2026
Blog Post
RPA in Healthcare: Use Cases, Applications, and Real-World Examples
Learn more about how RPA can be used in healthcare to improve and optimize critical processes to grow more efficiently.
Managed IT
Sep 28, 2026
Blog Post
Identifying Customer Experience Pain Points and How to Solve Them
Five of the most common customer experience pain points include: A lack of personalization, poor web design, confusing processes, inconsistent messaging, and support services.
Customer Experience
Sep 08, 2026
Blog Post
AI Use Cases in Healthcare
See how providers are using AI in healthcare to analyze data, make better decisions, and improve patient care.
AI
Aug 17, 2026
Blog Post
25 Customer Experience Statistics for Businesses
Explore recent customer experience statistics on AI, personalization, digital service, and data strategy for growing businesses.
Digital Transformation
Jul 28, 2026
Checklist
Digital Transformation in Healthcare: Definition, Examples, Benefits (+ Checklist)
What is digital transformation in healthcare? See what your business needs to stay at the forefront of technology in the healthcare industry.
Digital Transformation
Jun 03, 2026
Guide
How to Improve Customer Experience (CX)
Discover how businesses can enhance customer experience through personalization, efficient service, and leveraging technology. From defining CX to offering practical strategies, this guide explores how to build meaningful interactions that keep customers engaged and loyal.
Marketing
May 07, 2026
Blog Post
Elevating the Customer Experience in Manufacturing with Technology
Customer experience in manufacturing is quickly becoming a key competitive differentiator. How is digital innovation used by SMBs today?
Managed IT
Apr 27, 2026
Webinar
The Hidden Risk: IT Work Stealing Leadership's Focus | Webinar
Discover how strategic IT outsourcing helps businesses reduce risk and free up internal capacity to focus on growth.
Managed IT
Apr 15, 2026
Quiz
Is Your Managed Services Provider (MSP) Actually Delivering?
A 5-minute quiz for leaders who think they’re covered… but don’t want inaction to make the decision for them.
Managed Services
Apr 13, 2026
Blog Post
How Customer Experience Drives Business Growth
By prioritizing the customer experience, businesses can increase customer retention and loyalty, generate organic brand advocacy, expand their market share, and ultimately drive the bottom line.
Marketing
Apr 06, 2026
Blog Post
What Is Business Efficiency? A Comprehensive Overview
Read this comprehensive overview to learn about business efficiency, what it means to modern organizations, and how it can be optimized across processes.
Managed IT
Mar 10, 2026
Blog Post
Gen Z Consumer Behavior & Shopping Trends
The five top Gen Z consumer values are: a digital-first mindset, sustainability, diversity and inclusion, authenticity, and accessibility.
Marketing
Feb 23, 2026
Blog Post
Optimizing the Customer Journey
A strong customer journey isn’t built on guesswork. It’s the result of clear insights, aligned teams, and everyday improvements that reduce friction and build trust. This guide breaks down what modern customers expect and how to shape an experience that supports them from first interaction through long‑term loyalty.
Digital Transformation
Feb 11, 2026
Webinar
What a Real MSP Partnership Looks Like | Webinar
Know what to look for in a partner, common misconceptions, and how the right MSP relationship can help you focus on goals, not business burdens.
Customer Experience
Feb 11, 2026