Ask Impact: Field Service Technicians

Impact’s field service technicians are the backbone of our technical support, making sure clients can continue their operations with as few interruptions as possible. The strength of our field service technicians is reflected in the consistently high service ratings we achieve, which are among the best in the managed services industry.

As our industry moves away from the break-fix model and embraces an all-inclusive (including service) model for clients, we want to be leaders in providing the best possible service experience for our customers, which is why we consistently score among the absolute best MSPs in the nation with our high NPS results.

It’s also we built a state-of-the-art facility for our client support operations—to demonstrate our dedication to stellar customer service and ensure we have the tools and expertise to keep our clients up and running at all times.

In this video, we sit down with two field service representatives to discuss what their role entails and how their process has defined our standards as a company.

Want to Join Our Team?

We believe Impact’s service team is the best in the world, and it’s why we’ve built a such a strong reputation in the managed services industry for putting our clients and customers first.

If you are interested in joining us, please see our open positions. If you would like to know more about what it’s like to work at Impact, take a look at our Careers page and discover what a career at Impact might have in store for you.

About Ask Impact
The Ask Impact series brings together members of the Impact team to talk about our services, areas of expertise and what goes into working at our growing company. Watch the full series here.

This video features Richard Prendergast, Field Service Manager, Hammond, and Tyshaun Martin, Digital Service Technician II, Hammond.