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Managed Services
Managed Services
Managed Services
Enterprise-level processes, technology and strategy for small and medium businesses. Outsourced services, all supported by members of the Impact team.
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Ask Impact: Managed IT Operations

An IT operations manager is an extremely important cog in Impact’s service machine. When we work with clients, we are confident that we can deliver everything a business can expect with an internal IT team and more, and our track record backs it up.

It’s why we built a state-of-the-art facility for our client support operations and why we consistently rank among the best MSPs in the country for our high NPS score.

In this video, we sit down with two operations representatives to hear directly from them about how we do operational support for clients at Impact, the tools they use, and the processes they put in place to ensure great service.

About Ask Impact
The Ask Impact series brings together members of the Impact team to talk about our services, areas of expertise and what goes into working at our growing company. Watch the full series here.

This video features Daniel Dellumo, Associate Cloud Engineer, Hammond, and David Smith, Managed IT Operations Supervisor, Lake Forest.