Impact Networking earns the Ricoh Circle of Excellence certification for 2023, the 11th consecutive year Impact has achieved this award.
Jan 25, 2023
Impact Networking, a national managed service provider (MSP), announced today that it has earned the Ricoh Circle of Excellence certification for the calendar year 2023. This is the 11th consecutive year Impact has achieved this esteemed award.
The Ricoh Circle of Excellence is awarded to the top dealers in the United States. It has stringent assessment criteria, including technical expertise and quality of service, model certification, efficiency, response time success rates, overall customer satisfaction, process improvement initiatives, and utilization of Ricoh support services.
The program was designed to recognize dealers who provide outstanding service and support in accordance with Ricoh’s guidelines. The RFG Circle of Excellence award signifies a quality business relationship with Ricoh that is unmatched by Impact’s competitors. Nationwide, less than a third of Ricoh dealers receive this annual award.
Receiving the Circle of Excellence certification gives Impact several advantages in its business partnership with Ricoh. Customer benefits include exclusive promotions and discounts, priority status as a client, and immediate response to service inquiries. To guarantee a positive experience, Impact’s customers are always connected to an employee, never a robot. The Impact Service Desk employs more than 100 support experts who hold more than 200 active certifications to maintain expertise.
“I’m proud of our entire team’s commitment to quality customer service, from our service technicians to our sales team, each one had a hand in Impact’s achievement,” said Impact CEO Frank Cucco. “It is an honor to receive an award for serving our customers with dedication and passion, and to be listed among the most prestigious dealerships in the nation.”
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