Content Management Boosts Productivity and Customer Engagement for Chicago Fitness Team

A disconnected ERP system and paper-based processes began holding Chicagoland Fat Loss Camps back from their growth goals. With the help of Impact’s business solutions team, they implemented a digital content management system to initiate more digital-based, customer-centric activities across their many locations.

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As a growing organization with seven locations and counting, and a small number of employees, the fitness business was feeling many common growing pains. In order to onboard customers, track their progress and managed orders for supplements, t-shirts and more, the team was forced to keep stacks of paperwork in file cabinets and folder in every location. Not only did this drive up costs with the need for additional staff and paper, but the use of paper itself meant a lack of security for customer information.

The team, who worked with Impact previously for print solutions, connected with specialists of the DocuWare digital content management system to revamp their forms into the digital platform.

Download this case study—including both a written and video version—to find out how document management empowered sales and drove more positive customer service experiences. You’ll get an in-depth look at Chicagoland Fat Loss Camp’s process before and after the platform was introduced, and see the numbers associated with DocuWare’s benefits.

“We can press a button and get information on our customers and get information on our customers and clients that speed up our processes much faster. It’s a press of a button instead of 10,000 pieces of paper.” Jackie Clark-Edwards, CEO and President of Chicagoland Fat Loss Camps

Watch Jackie’s testimonial to hear more about the unique collaboration between her company and the Impact team, and how DocuWare changed her business for the better.