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Managed Services
Enterprise-level processes, technology and strategy for small and medium businesses. Outsourced services, all supported by members of the Impact team.
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What Is CompleteCare?

Whether it’s the upfront cost of investing in quality technology, sourcing the right staff or effectively planning and aligning the right tools for future growth, businesses face many challenges when searching for and implementing the right IT solution. As packaged IT-as-a-Service subscription models are becoming more readily available, small to mid-size businesses (SMBs) don’t have to start at square one when looking to build their security stack.

Impact created the CompleteCare Managed IT program specifically to help alleviate the challenges faced by many SMBs. CompleteCare is a fully-managed program that utilizes the “best of breed” remote management and monitoring tools, proven processes and standards, and a team of skilled and certified consultants and support staff. As a dedicated partner, Impact’s Managed IT team acts as trusted advisors and a direct extension of your business. The CompleteCare program offers SMBs enterprise-level technology at a price that the market can afford. The program makes it easy for companies to budget and invest in IT infrastructure with affordable, fixed monthly payments.

CompleteCare services include:

  • Design and support
  • Maintenance and management
  • End user HelpDesk services
  • Workstations and servers
  • Infrastructure and network support
  • Managed mobile device support, including bring your own device (BYOD)
  • vCIO services
  • Backup and disaster recovery (BDR)
  • Cloud solutions
  • Security awareness training
  • Learning management systems (LMS)

In addition to the services included, there are many benefits to implementing CompleteCare including, increased network uptime and employee productivity, proactive monitoring and a suite of recovery tools.

Interested in CompleteCare?

Impact’s managed IT experts utilize a multi-step discovery and analysis process, to determine whether CompleteCare is the right option for your company’s IT needs. Impact will learn the role of technology in your day-to-day business operations and gain an understanding of the current systems and IT pain points. If there is a good fit, Impact will begin the assessment process.

Get in touch to learn more about Impact’s managed IT solution.