AV Technician

Location: Lake Forest, Illinois

Posted: June 29, 2026

Description

Built on service. Powered by people. 
  
Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember. That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first. 
  
What makes Impact special is that growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business. We’ve built something special, but we’re far from finished. The people who join Impact now will help define what comes next. 

 
Job Overview

The Audio Video Technician is a hands-on field role responsible for bringing AV systems to life through accurate installation, cabling, rack assembly, configuration, troubleshooting, and end-user support. Working onsite under the direction of engineers and senior technicians, this role helps deliver high-quality audio/video conferencing, presentation spaces, huddle rooms, LED video walls, overhead audio, digital signage, video streaming, and interactive collaboration environments. The AV Technician partners closely with clients, internal technical teams, vendors, and project leads to ensure each engagement is completed safely, professionally, and to specification. 

Responsibilities

  • Install and mount AV hardware, including displays, cameras, microphones, speakers, rack equipment, and related components according to shop drawings and project requirements. 
  • Terminate, label, and dress AV/IT cabling, including HDMI, USB, CAT6, and fiber, to manufacturer and company standards. 
  • Assemble, wire, and dress equipment racks based on design specifications and engineer direction. 
  • Support commissioning, system verification, and methodical troubleshooting across the AV signal path. 
  • Troubleshoot conferencing and wireless screen-share solutions, including Microsoft Teams Rooms, Poly, and Kramer VIA environments. 
  • Respond to client AV support needs, assist with end-user training, and communicate project status or issues to senior technicians and project leads. 
  • Deploy and support digital signage platforms such as ScreenCloud and BrightSign, including player provisioning, campaign updates, and offline player troubleshooting. 
  • Monitor system health through tools such as Microsoft Teams Rooms Pro Management Portal, Poly Lens, Kramer Control, and related platforms. 
  • Maintain a clean, organized, and safe job site while following all site safety standards. 
  • Complete daily field reports, equipment receiving, and staging documentation accurately and on time. 
  • Assist senior technicians with complex installations, verification walkthroughs, escalations, and project closeout activities. 

Qualifications & Experience

  • 1–3 years of AV installation, low-voltage field work, or related technical experience. 
  • Comfortable using hand tools, power tools, ladders, and lifts in field installation environments. 
  • Ability to read and interpret shop drawings, schematics, and technical documentation. 
  • Experience using Microsoft Visio or similar documentation tools preferred. 
  • Basic networking knowledge, including TCP/IP, addressing, cabling, ports, and device connectivity. 
  • Familiarity with Microsoft 365 and Microsoft Teams environments. 
  • Experience with Microsoft Teams Rooms, Poly, Kramer, Planar, ScreenCloud, BrightSign, or similar AV platforms is a plus. 
  • Strong attention to detail, communication skills, and commitment to safe, high-quality field work. 
  • Required certifications include CompTIA A+, CompTIA Network+, Microsoft MS-900, and AVIXA CTS. 
  • Microsoft AZ-900 and manufacturer installation training for Poly, Kramer, Planar, or related platforms are preferred. 
  • Valid driver’s license required; travel may be required for field-facing work, including occasional overnight or out-of-area projects. 


What Drives Impact

Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world – one person, one company, one community at a time.
 
Behaviors define what our values look like in action. Leaders are expected to model them; teams are expected to live them:  
  • Innovation: We embrace change because innovation lives outside the comfort zone.   
  • Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact.  
  • Honesty: We are fiercely transparent and consistently honest.  
  • Fun: We fuel work with fun, knowing life's too short for boring.    
  • Low Ego: We champion ideas over titles, because brilliance knows no rank.   
  • One Team: We win as a team, we lose as a team, we are one team.
 
Compensation

The typical base salary range for this role is $50,000 to $60,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs.  
 
Impact may offer applicable incentive compensation plans depending on role and/or department.  
 
Full compensation details can be discussed with an Impact Talent Acquisition team member at the start of the interview process.  


Benefits We Take Pride In

    • 5-year Tiffany & Co. Gift Card, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards  
    • Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave   
    • Development and growth opportunities with on-going training & continued education reimbursement    
    • 401(K) & retirement plans with complimentary financial advisory services 
    • Comprehensive health, disability, life, dental, and vision plans 

    For more information, visit https://www.impactmybiz.com/careers/#benefits 


    Work Authorization & Immigration Sponsorship

    Candidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in select cases based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements. 
     
    Certain positions within Impact may involve access to information, technology, software, or technical data that is subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Where required by applicable law based on the nature of the role, individuals in such positions must qualify as a “U.S. Person,” as defined by law, or otherwise be eligible to obtain any required government authorizations. 
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