Document and IT Infrastructure Management Services Help Streamline Insurance Company Operations

The Illinois Mine Subsidence Insurance Fund (IMSIF) is a small business looking for a partner capable of providing both managed IT services and document management for the insurance company, and Impact’s Digital Innovation and Managed IT teams offer network management and business applications that made the manual, back-and-forth document process and everyday network management much less stressful for the small team.

Impact’s Business Applications team helped IMSIF replace the use of folders and paper, while the IT team created an IT infrastructure that’s streamlined across both of IMSIF’s locations, and also supports its employees working remotely as well.

“I view Impact as my IT department. When you have one provider, they’re responsible [for IT infrastructure management], they know it, and I enjoy that.” – Brandon Raimondi, Vice President and Chief Financial Officer, IMSIF

Having Impact as a single partner to call on when things don’t seem right has been a huge change compared to IMSIF’s previous distributed IT and software systems in which each small issue was always blamed on another vendor rather than getting solved.

The IMSIF team enjoys the benefits of using Impact as a full-service provider in a couple of ways—in addition to streamlined IT infrastructure managed services through Complete Care, Impact has also helped IMSIF improve upon its document management protocol with support from the Digital Innovation team.

For a more in-depth view of IMSIF’s partnership with Impact and its benefits, feel free to download our case study, which examines the entire process from start to finish and illustrates the results.