10 Advantages of Process Automation
Process automation comes with many advantages for businesses who choose to implement it into their organization’s day-to-day operations.
Many of these benefits positively affect costs, time, and production, but many go deeper and impact every part of a business from the ground up.
Learn more about some of the top advantages to utilizing automation in your business’ daily processes.
What Are the Benefits of Automation?
The benefits of automation include improved accuracy, reliability, productivity as well as improved employee morale. Let’s delve in detail into 10 of the benefits of automation.
Automation makes a big impact on the overall efficiency of your organization in different ways, such as:
- Faster Processing—Compared to humans, robotic process automation (RPA), which is a technology that uses software robots to emulate repetitive human actions, is able to get through several times as many completed processes so you can handle more transactions quicker than before. At the same time, a faster processing time also positively impacts the customer experience, shortening the time it takes to respond to requests.
- 24/7 Operating—RPA software robots don’t need to sleep and don’t get tired—they process around the clock, keeping certain business tasks and operations running at all hours. If something needs human attention, they also have the ability to set tasks aside until morning.
- Analytics Collection—RPA collects data on everything it does, filing them into reports that are full of useful analytics that you can analyze and use to identify issues in your processes. This will help check for common process ailments like bottlenecks, inefficiencies, and slow areas.
- Improved Accuracy—Using RPA software helps to remove the vast majority of human error from processes as it’s designed to follow specific rules.
One of the most obvious advantages of process automation is the boost in productivity that comes with handing off repetitive tasks to robots who can work longer and faster than a human.
Additionally, automation solves some of the wasted time presented by the ‘productivity paradox’, where more technology slows processes down as people spend time navigating apps, switching between them, learning them, and more. This poorly integrated technology is solved by RPA.
The amount of boosted production depends on what type of RPA robots are being deployed. There are two different types that have different working relationships with their human counterparts. Here is a quick rundown of each and how they affect production:
- Attended Bots—These bots work in collaboration with humans in order to complete transactions. In this instance, a bot and human divide up the work.For example, a human might focus on customer-centric tasks while the bot takes on handling data, calculations, reporting, and notifications. Because of the human element of attended RPA, the process is slower.
- Unattended Bots—In this case, processes are automated and executed without human assistance required. The bots are free to operate 24/7 which means production is ramped up.
Which type of bot you choose depends on the tasks you’re automating and the nature of your business. Some processes simply require human interaction to make decisions, some don’t.
Overall, automation helps solve many problems within a process that streamlines it, meaning more production and less wasted time.
Related Blog: 6 Examples of Business Process Automation in Retail
3. Cost Savings
Automation saves money in different ways within your business.
First, it takes away repetitive, ‘boring’ tasks from workers so they can focus their time on more important tasks and ones which require creative and critical thinking.
This saves money by removing a lot of wasted time for your employees who can now tackle harder issues within your organization.
It’ll help you reduce the parts of your paid wages that go toward these types of tasks and, in some cases, completely replace them. This means you can also re-invest those wages into different jobs that will make a larger impact on business.
If a business is in one of the many fields which require maintaining certain regulation standards (finance, healthcare, etc.), then RPA can actually help you achieve regulatory compliance.
Deploying RPA can help businesses build out their compliance programs by providing another level of oversight and control over processes.
RPA bots perform every process exactly the same every time—this reduces the chances of errors. The bots also report their own actions accurately into an activity log which means you get a 100% accurate audit trail.
5. Reduced Errors
Errors can be expensive—sometimes costing businesses over $62.4 million—but using RPA robots greatly reduces the risk of human error in your processes because, with RPA, a bot performs tasks the same way every time as programmed.
Fewer errors can save money, but it also relieves some burden off your human workforce by allowing them to spend less time dealing with the fallout of those errors.
This saves the business money by not having to dedicate time to reworking and by avoiding costly fines or downtime as a result.
RPA also reduces errors on a larger scale through data gathering and building reports that can give a business a better idea of their processes weak points.
Related Blog: How Robotic Process Automation Is Used In Supply Chains
6. Customer Satisfaction
One of the most exciting robotic process automation benefits is the positive effect it can have on your customers, their experience with your business, and the way that you serve them.
With RPA, you can respond to customer queries faster and more efficiently, respecting your customer’s time and answering their questions and requests successfully at the same time.
What used to take hours or even days, now only takes minutes. This of course can be applied to any number of customer interactions, including order processing.
This will improve your company’s reputation among your audience through positive word-of-mouth and stronger online reviews.
7. Increasing Employee Satisfaction and Retention
Nothing tires an employee more than boring work. Luckily RPA specializes at removing that boring work and allowing those workers to focus on things that challenge them to think creatively and critically. RPA takes away the manual, repetitive, time-consuming tasks that easily bore and frustrate employees.
This increases efficiency, raises morale, and even boosts productivity in a workforce.
One challenge many businesses face when looking to implement RPA is getting buy-in from the same people whose lives will be easier once the bots are deployed.
Employees can be hesitant about the introduction of RPA, but they needn’t be, so long as the beneficial aspect of how bots will affect their day-to-day work is outlined and thee worker’s role in the project as a stakeholder is properly communicated.
8. Eliminate Paper-Based Processes
Using RPA is a very environmentally friendly option because it lets you digitally transform processes that usually eat up paper and other resources.
By establishing these digital document workflows, you can effectively eliminate all paper use within your organization that can make you greener and save you money and time.
What’s a “digital document workflow?” Essentially, it’s an automated process that refers to the methods and used to create workflows that rely solely on digital documents. This means utilizing cloud technology, new software, and automation together which saves paper and increases efficiency.
9. Standardization and Cleaner Data
Businesses can use process automation to standardize their workflow processes across their business which cuts down on errors, inefficiency, repetitive tasks, costs, variability in results, and more.
10. Scalable Processes
An automated, robotic workforce has the ability to be whatever size you need it to be depending on your business.
If you grow, it’s easy to grow your RPA alongside you for minimal extra cost. This is a massive benefit of automation that allows your business to be as agile as possible by quickly and efficiently scaling up or down depending on the time of year or because of consistent growth.
Related Blog: Do You Need Robotic Process Automation Consulting?
The Importance of Automation
The importance of automation becomes clear as businesses evolve, and customers demand faster processing of goods and services. Therefore, process automation can not only improve your business, but also protect its continuity.
The budget decreases driven by process automation can be used to scale a company, hire needed talent, or invest in innovation initiatives.
For example, healthcare organizations have high administrative costs, but with process automation which uses data-based software to monitor the billing process the time and budget spent on these tasks will decrease.
Because of the rise of telehealth, the use of patient portals and of healthcare apps, automation technology can make billing and payment a painless process. This industry example gives insight into the importance of automation.
As more industries begin to invest in process automation, business leaders should consider an automation strategy that will not only help them to transform their business, but also allow them to remain competitive.
There are plenty of benefits that come with the implementation of RPA in your business, from freeing up your human workforce to streamlining processes, and together they make automation a big win for any organization.
The benefits of RPA are not only external but can also positively affect a company’s workforce and improve company culture.
Process automation can reduce processing time and costs, improve employee morale, and help a company’s sustainability and continuity.
RPA is changing the way small businesses operate in today’s constantly evolving landscape. To learn more about how you can modernize your organization, check out our eBook, Understanding Workflow Automation.