A real partnership. Real growth. And people who can focus on what they love, not the burdensome tasks they don’t.
This isn’t a sales pitch. It’s a firsthand look at what actually happens after you sign a contract with Impact from someone who has done it.
In What a Real MSP Partnership Looks Like, Tracy Garcia, Chief Experience Officer; Michael Giardina, Vice President of Client Experience; and Rick Faron, Client Experience Manager, sat down with Juan Valerio, CEO of Mi Costeñita, to talk about growth, challenges, and what it really looks like to partner with a managed service provider.
From the signs that Mi Costeñita needed outside support to the onboarding process, early wins, and long-term benefits, this conversation pulls back the curtain on what a successful MSP partnership looks like in practice.
While this session was prerecorded, you can submit questions at any time using the “Ask a Question” tab on the screen. An Impact representative will follow up with answers.
Use the form below to register for the event which goes up on Wednesday, March 25th, at 10 AM CT!
What You’ll Learn
- The signs that show it’s time to partner with an MSP
- How to evaluate MSPs beyond pricing and tools
- How onboarding sets the tone for long-term success
- When and how benefits begin to show up
Some MSP Partnerships Fall Flat. Why?
Contracts don’t create value. Partnerships do.
Too often, businesses choose an MSP based on tools, pricing, or surface-level promises. When alignment, communication, and shared expectations are missing, the relationship never reaches its full potential.
In this webinar, you’ll hear honest reflections on what the beginning of the partnership looked like, any misconceptions, and what Mi Costeñita did internally to help the partnership succeed quickly and smoothly.
Juan also shares how being privately owned shapes partner selection and what leaders should prioritize if they value trust, loyalty, and long-term thinking over quick fixes.
You’ll walk away with a clearer picture of what to look for, what to ask, and how to know when a partnership is actually working.
Hesitant About Partnering with an MSP?
For many organizations, hesitation doesn’t come from a lack of need. It comes from past experiences, uncertainty, or fear of losing control.
Common hesitations include:
- Fear of handing over control of critical systems and processes
- Uncertainty around value, especially when the ROI isn’t immediately clear
- Concerns about cultural fit and whether an MSP will truly understand the business
- Bad past experiences with vendors who promised partnership but delivered transactions
- Worry about disruption during onboarding or change management
What this webinar makes clear is that these concerns aren’t signs you shouldn’t partner with an MSP. They’re signs you should be more intentional about who you partner with.
You’ll hear how Mi Costeñita navigated these questions, what helped build trust early, and how transparency, communication, and alignment turned hesitation into confidence. The result was a relationship that allowed the business to move faster, think more strategically, and focus on what matters most.
Use the form above to register for What a Real MSP Partnership Looks Like and get an inside look at a partnership straight from a client.