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Tech Tips: How to Add a Shared Mailbox in Outlook

Watch this video to learn how to add a shared mailbox in Outlook for Windows and Mac.

Sharing a mailbox allows multiple people to join a collective group and receive and send mail from a public email alias.

With a shared mailbox, when individuals who are part of the group reply to emails it appears as though coming from the alias.

Shared mailboxes can additionally be used for shared team calendars, though shared mailboxes are not intended to be directly logged into.

How to Add a Shared Mailbox in Outlook


Step 1: Click on “File”, then “Account Settings”.

Step 2: Select your email address and select “Change”.

Step 3: From the Exchange Account Settings menu, click “More Settings”.

Step 4: Click on the “Advanced” tab and then type in the shared mailbox you have access to, then click “Apply”

Step 5: The shared mailbox should now appear at the bottom left-hand side.


Step 1: In Outlook, go to “File”, then “Open”, then “Other User’s Folder…”

Step 2: Type in the shared mailbox and click “Open”.

Step 3: The mailbox will be available on the left-hand side.


About Tech Tips

Find the answers to some of the most commonly asked computer questions and full troubleshooting demonstrations in this web series featuring some of Impact’s technology specialists.


These experts work on both Windows and Apple devices to ensure all users will be able to resolve their issues in no time.

Find these videos on social media with the hashtag #TechTipTuesday.

This video features Phillip Plough, Service Desk Core Engineer.