Managed IT

What to Do When Outlook Keeps Asking for Password | Tech Tips Video

The three quick fixes for pesky password requests by Outlook covered in this video include a total log-out and log-in, credential clearing, and the application quick repair tool.


4 minute read

Jan 29, 2024

You woke up early, stopped at your favorite coffee shop for a drink on your way into work and you’re feeling more than ready to face the day. That is, until you open your laptop and get totally work-blocked by Outlook asking for your password over and over without reprieve. A true modern office nightmare.

While extremely frustrating, there are simple steps you can take to easily troubleshoot and address the root of the error message.  

In the video, one of Impact’s expert service desk team members, Alec England, walks through three different solutions that resolve the error message and ensure that you’re correctly logged into Outlook.

You can also find these instructions written out beneath the video: 

  1. Logging Out
  2. Clearing Credentials
  3. Office Application Quick Repair 

As your organization evolves, your technology and network needs might outgrow your internal capabilities. Read Impact’s eBook, Does Your Business Need a Managed IT Service Provider? to find out if that’s the case for you. 

Logging Out and In

The first way to troubleshoot when Outlook keeps prompting for your password is through a simple log-out, log-in procedure that looks like this:  

Step 1: Click File in the top-left corner

Step 2: Select Office Account on the left-hand side  

Step 3: Under User Information, click Sign out

Step 4: Sign back in 

Clearing Credentials

If logging out of the system completely and logging back in doesn’t do the trick, you can try clearing your credentials entirely with these five easy steps:

Step 1: Search for and select Credential Manager

Step 2: Scroll down the list in Windows Credentials to find Microsoft Office

Step 3: Click the arrow to open the full details

Step 4: Click Remove, then select Yes

Step 5: Repeat for any other entries of Microsoft or Office 

Office Application Quick Repair

Finally, if Outlook keeps asking for your password after trying the first two solutions, you can address the issue with the quick repair tool by taking the following steps:

Step 1: Search for and select Control Panel  

Step 2: Under Programs, select Uninstall a program

Step 3: Scroll to find Microsoft 365

Step 4: Right click and select Change

Step 5: Make sure Quick Repair is selected and click Repair 

Wrapping Up on Outlook Password Solutions

There’s nothing worse than technology hindering your productivity when it’s supposed to make your life easier.  

If you run into an issue logging into your Outlook account, don’t panic. Instead, try these three easy fixes to quickly resolve the problem and jump back into your workday. 

About Tech Tips

Access step-by-step tutorials to fix some of the common issues users face on Mac and Windows machines, as well as Apple and Android phones. Each video features one of Impact’s specialists leading the walkthroughs.

You can access the rest of this series on YouTube, or our content resource center

The rate at which technology is advancing makes it imperative for organizations to keep pace so they don’t fall behind. If you might need help maintaining a modern tech stack, read Impact’s eBook, Does Your Business Need a Managed IT Service Provider?  


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Additional Resources

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Watch this video to easily learn how to add a shared mailbox to Outlook with one of our resident Impact tech experts.

Tech Tips: How to Add Outlook Email to Phone Devices

Want to know how to add email to phone? Check out this latest Tech Tips video to find out in five simple steps.

Tech Tips: How to Change Your Email Signature in Outlook

Watch this video where one of our tech experts shows you how to change your email signature for Mac and Windows.

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