A frustratingly common issue that comes up for users with Microsoft email accounts is when Outlook keeps asking for password confirmation. This error message has a number of potential causes, all of which you can find with a few simple steps.
Find out these quick was to troubleshoot in this video, in which one of Impact’s expert service desk team members takes three different approaches to stop the frequent message from popping up and ensuring you’re logged in correctly to your Outlook account.
Check below for all of the instructions included in this video:
Logging Out and In
Step 1: Click File in the top-left corner
Step 2: Step 3: Select Office Account on the left-hand side
Step 3: Under User Information, click Sign out
Step 4: Sign back in
Clearing Credentials
Step 1: Search for and select Credential Manager
Step 2: Scroll down the list in Windows Credentials to find Microsoft Office
Step 3: Click the arrow to open the full details
Step 4: Click Remove, then select Yes
Step 5: Repeat for any other entries of Microsoft or Office
Office Application Quick Repair
Step 1: Search for and select Control Panel
Step 2: Under Programs, select Uninstall a program
Step 3: Scroll to find Microsoft 365
Step 4: Right click and select Change
Step 5: Make sure Quick Repair is selected and click Repair
About Tech Tips
Access step-by-step tutorials to fix some of the common issues users face on Mac and Windows machines, as well as Apple and Android phones. Each video features one of Impact’s certified service desk specialists who lead the walkthroughs.
You can also see more about this series with the hashtag #TechTipTuesday on social media.
This video features Alec England, Service Desk Analyst in Lake Forest, IL.
