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Tech Tips: Fix for When Microsoft Outlook Keeps Asking for Password

A frustratingly common issue that comes up for users with Microsoft email accounts is when Outlook keeps asking for password confirmation. This error message has a number of potential causes, all of which you can find with a few simple steps.

Find out these quick was to troubleshoot in this video, in which one of Impact’s expert service desk team members takes three different approaches to stop the frequent message from popping up and ensuring you’re logged in correctly to your Outlook account.

Check below for all of the instructions included in this video:


Logging Out and In

Step 1: Click File in the top-left corner

Step 2: Step 3: Select Office Account on the left-hand side

Step 3: Under User Information, click Sign out

Step 4: Sign back in


Clearing Credentials

Step 1: Search for and select Credential Manager

Step 2: Scroll down the list in Windows Credentials to find Microsoft Office

Step 3: Click the arrow to open the full details

Step 4: Click Remove, then select Yes

Step 5: Repeat for any other entries of Microsoft or Office


Office Application Quick Repair

Step 1: Search for and select Control Panel

Step 2: Under Programs, select Uninstall a program

Step 3: Scroll to find Microsoft 365

Step 4: Right click and select Change

Step 5: Make sure Quick Repair is selected and click Repair


About Tech Tips

Access step-by-step tutorials to fix some of the common issues users face on Mac and Windows machines, as well as Apple and Android phones. Each video features one of Impact’s certified service desk specialists who lead the walkthroughs.

You can also see more about this series with the hashtag #TechTipTuesday on social media.

This video features Alec England, Service Desk Analyst in Lake Forest, IL.