A new understanding of the benefits of robotic process automation (RPA) has caused something of an upheaval in the business world.
Investment in RPA technology has increased dramatically across the board, and not just with large enterprises, but more frequently SMBs too.
What’s driving this demand?
Why are small and midsize companies so keen to implement RPA into their processes.
The answer is in fact very simple: it saves time and money.
Whether it’s installing a bot to more efficiently deal with customer queries, or integrating RPA with chatbots to handle complex requests in real-time, utilization appears to be on the rise.
This is hardly surprising given the current climate— 90% of employees are burdened with menial tasks which can be easily automated.
Many organizations already recognize the importance of RPA, with 53% of companies having already begun their journeys by investing in RPA.
This number is expected to increase further in the next year, with adoption expected to increase to 72%.
Today, we’re going to be taking a look at eight of the biggest benefits SMBs are finding by investing in robotic process automation services. Take a look!
