Entry-Level Shop Technician

Location: Lake Forest, Illinois

Posted: April 27, 2026

Description

Built on service. Powered by people. 
  
Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember. That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first. 
  
What makes Impact special is that growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business. We’ve built something special, but we’re far from finished. The people who join Impact now will help define what comes next. 

Job Overview

The Shop Service Technician supports Impact’s in-house service operations by preparing, configuring, and refurbishing digital office equipment prior to customer delivery. This role applies electrical, mechanical, and basic networking skills to ensure equipment meets manufacturer standards and order requirements. Technicians receive hands-on training and ongoing education while contributing to a customer-first environment focused on quality and reliability. Success in this role requires strong troubleshooting skills, attention to detail, and effective collaboration with cross-functional teams. 


Responsibilities

  • Prepare and pre-flight digital office equipment in the service shop following company and manufacturer standards and checklists 
  • Configure equipment settings, applications, and functionality to meet specific order requirements 
  • Refurbish used equipment in accordance with established company processes and quality standards 
  • Perform regular maintenance tasks to ensure equipment readiness and long-term performance 
  • Maintain accurate parts, supplies, and equipment inventory levels 
  • Meet productivity and utilization goals established by management 
  • Communicate project status, issues, and concerns to supervisors and relevant teams 
  • Maintain a clean, safe, and professional work area while supporting overall team objectives 

Qualifications & Experience

  • High school diploma or equivalent required 
  • Basic computer skills with the ability to learn new systems and applications 
  • Electrical and mechanical aptitude with strong cause-and-effect troubleshooting skills 
  • Ability to follow technical procedures, checklists, and manufacturer guidelines 
  • Strong organizational and time management skills 
  • Effective verbal and written communication skills 
  • Self-motivated with the ability to work independently and as part of a team 
  • Willingness to complete manufacturer training and ongoing technical education 


What Drives Impact

Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world – one person, one company, one community at a time.
 
Behaviors define what our values look like in action. Leaders are expected to model them; teams are expected to live them:  
  • Innovation: We embrace change because innovation lives outside the comfort zone.   
  • Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact.  
  • Honesty: We are fiercely transparent and consistently honest.  
  • Fun: We fuel work with fun, knowing life's too short for boring.    
  • Low Ego: We champion ideas over titles, because brilliance knows no rank.   
  • One Team: We win as a team, we lose as a team, we are one team.
 
Compensation

The typical base salary for this role is $41,000-$46,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs.  
 
Impact may offer applicable incentive compensation plans depending on role and/or department.  
 
Full compensation details can be discussed with an Impact Talent Acquisition team member at the start of the interview process.  


Benefits We Take Pride In
    • 5-year Tiffany & Co. Gift Card, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards  
    • Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave   
    • Development and growth opportunities with on-going training & continued education reimbursement    
    • 401(K) & retirement plans with complimentary financial advisory services 
    • Comprehensive health, disability, life, dental, and vision plans 

    For more information, visit https://www.impactmybiz.com/careers/#benefits 


    Work Authorization & Immigration Sponsorship

    Candidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in limited circumstances based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements. 
     


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