Service Technician Apprentice

Built on service. Powered by people. 

  

Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember. That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first. 

  

What makes Impact special is that growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business. We’ve built something special, but we’re far from finished. The people who join Impact now will help define what comes next. 

As a Service Technician Apprentice, you’ll join Impact’s Service Team and follow a structured, hands-on training path to become a technical expert in digital office equipment/copiers. Working alongside experienced technicians, you’ll learn equipment setup, implementation, troubleshooting, and service-call best practices while completing vendor certifications (Konica, Kyocera, Ricoh, and HP). This full-time, Monday–Friday role focuses on delivering excellent customer service and ensuring reliable equipment performance at client sites. 

Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world – one person, one company, one community at a time.
 
Behaviors define what our values look like in action. Leaders are expected to model them; teams are expected to live them:  

• Innovation: We embrace change because innovation lives outside the comfort zone.   
• Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact.  
• Honesty: We are fiercely transparent and consistently honest.  
• Fun: We fuel work with fun, knowing life's too short for boring.    
• Low Ego: We champion ideas over titles, because brilliance knows no rank.   
• One Team: We win as a team, we lose as a team, we are one team.

 

Compensation

The typical base salary for this role is $42,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs.  
 
Impact may offer applicable incentive compensation plans depending on role and/or department.  
 
Full compensation details can be discussed with an Impact Talent Acquisition team member at the start of the interview process.