Cut Through the Digital Confusion
We work primarily with mid-market businesses to alleviate the challenges of adopting and implementing new technology and processes. As one of the fastest-growing top managed service providers, we strive to be the advisors and support system for businesses who:
- Don’t have the right skills in-house
- Want to reduce time and money spent finding and vetting tools
- Can’t justify the returns of hiring in-house
- Face talent shortages for in-demand roles
- Need access to a full team of experts with diverse skills
- Want to eliminate day-to-day maintenance and support, and plan to focus on more meaningful, big-picture work
- Are looking for long-term advising and consulting from a partner who has industry experience
We Transform Businesses from
the Inside Out
Processes, technology and people must work in tandem in order to be successful. That’s where Impact comes in; we provide an integrated suite of services to assist our clients with their digital transformation initiatives. We advise on everything from initial technology and services investments, deployment and user adoption to implementations in business environments.
Our structured process consists of three steps.
Our process always begins with you. We’ll discuss your goals, existing strategies and where you want to go to guide our consulting plan. From there, we’ll begin to pull together resources from our team that will help you going forward.
During your assessment, we will:
- Discuss your current and future business goals
- Complete a thorough audit of your finances, systems and technology
- Interview key stakeholders and employees
- Perform competitive analysis and examination of related market trends
Our solutions break the traditional barriers of business, integrating processes and systems across departments and business units to create one strategic digital transformation roadmap (or some version of it, depending on your needs) for your entire organization. As a managed service provider, we deliver not only these customized solutions and technology, but long-term advisory and support services to ensure your ongoing success.
We typically work with businesses in the following capacity:
Secure Network
Set up a secure, productive network to run all business applications on.
Streamline Paper-Based Processes & Devices
Cut waste and eliminate manual, paper-driven processes and technology.
Capture, Extract & Organize Data
Data is the foundation of a smarter business. Capture, organize, structure and prepare data to use for automation and intelligence.
Automate Processes
Use workflow automation tools to speed up data-driven processes.
BI & Analytics
Make smarter decisions about your business using advanced analytics and reporting tools.
Improve Customer Experiences
Create personalized communications, streamline transactions and account access, and deliver on-demand information.
Based on our discussions, we’ll measure ROI and performance against discussed KPIs, and hold ourselves accountable. We’ll regularly get together to review business results and ensure we’re on the right track.
We’ll continue to provide the following services:
- Configuration and execution of solutions to specification
- Management and support
- Periodic business reviews to determine progress related to KPIs
- Discussion of future iterations and evolution
Project Management Services
At Impact, we believe that every customer’s needs require personalized planning. Our solutions aren’t out-of-the-box, and we don’t walk away after a project is done. We connect your goals and our expertise with dedicated Project Managers, who engage your team and our specialists at every touchpoint. They foster communication, bring visibility, standards and reporting to projects, and connect you, our clients, vendors and your designated Impact specialist. Gain peace of mind, as they manage project tracking, team accountability and ongoing status updates to give your team visibility into each stage of the process to make sure we’re aligned with your needs and have complete buy-in.
Let’s Connect
Connect with a specialist to discuss how Impact can best support your business through our managed services.