Infographic: 8 Reasons to Use a Cloud CRM

What are the benefits of a CRM system for your business?

Organizations today are all too familiar with the need to provide a stellar customer experience for their clients and prospects.

In fact, it’s quickly becoming one of the most important considerations a business has to preside over.

39% of company CEOs say a good customer experience is the most effective way of establishing an advantage over competitors.

Customers are more demanding of the kinds of experiences businesses offer, and SMBs are recognizing that it is one of, if not the, key differentiator for their business’ success over competition.

Related Post: How CX Demands Are Driving New Tech Changes

Add into the mix a pandemic and economic downturn and you have a scenario in which customer relationships are more fragile yet more important than they’ve ever been.

The benefits of a CRM system are that you can more effectively manage your contacts, track engagements, schedule reminders for campaigns, and automate a whole range of outreach marketing efforts—amongst other things.

Check out this infographic for a glimpse into the benefits of a CRM system that implementation can bring.

At Impact Networking, we’ve been working with SMBs for over 20 years to help them implement new technology to better serve their customers. The benefits of using a CRM includes getting a better understanding of customers and gaining actionable data in real-time you can use for personalized campaigns. For more information, visit our Enterprise Resource Planning page and discover what a unified business management system can do for you.