What Is a vCIO and Does Your Business Need One?

vCIO Definition: A Virtual Chief Information Officer, or vCIO, is a person who provides consultation for your technology strategy as a third party, as opposed to an in-house CIO.

They oversee the client’s entire IT infrastructure, ensuring everything in a business’s network is firing smoothly.

They will provide you with a vCIO, who will remotely oversee your tech operations, as well as further implementations and general maintenance.

A vCIO is the best way to get personalized, expert IT guidance. But for an introduction to some of the news, trends, and ideas they’re considering, subscribe to Impact’s newsletter today!

2. Technical Reporting for the Client

As part of the vCIO’s close relationship with the client, you should also be expecting periodic meetings between yourself and the vCIO in order to assess, reflect, and take action on the changing goals of your organization. These should be determined by what you are comfortable with, but will typically take place on a quarterly basis.

These reports mean you are able to assess a number of areas important to you:

• Compliance needs
• Near- and long-term IT projects and expenses
• Support metrics and satisfaction scores
• Completed and in-flight projects
• Relationship health and partnership alignment

The vCIO is the bridge between your business and the technology teams powering your digital transformation.

It’s important to have frequent and comprehensive reports on the progress of your infrastructure and to have actionable data available to determine your future goals.

3. Defines IT Objectives and Plans the Technology Roadmap

This is an essential part of what makes a vCIO an integral part of your business’ digital transformation moving forward.

The consultation provided by the vCIO determines the direction and prospective implementations for your organization long-term.

The vCIO should be able to answer questions about your technology suite involving issues such as:

• Intellectual property protection
• Disaster recovery
• Employee on-boarding
• Cybersecurity training

They are able to recommend and maintain vendor relationships for your productivity and line-of-business application suites and verify compatibility between vendors and your existing or planned IT infrastructure.

A good vCIO is proactive and should plan proposals for new projects to improve the business’ long-term prospects, and defines these objectives based on your needs and your budget.

They should be focused on providing you with a strong recommendation framework which is consistently modified as your organization’s goals evolve.

Related Post: Why a Managed Security Service Provider (MSSP) Is Good for Your Business

4. The Cost Factor

Let’s not forget one of the most important considerations decision makers are making in their digital transformations: expenditure.

89% of companies expect to grow or maintain their IT budgets this year

Working with an MSP is a comparatively cost-effective way of hiring an IT team to keep your tech infrastructure running smoothly.

Employing a full-time salaried on-site CIO can be expensive for small businesses.

For SMB owners who may not have the funds to directly hire IT staff, they can instead partner with an MSP that provides a vCIO—in addition to a host of support staff and engineers.

Takeaways

• vCIOs give expert IT consultation and guidance to SMBs
• Not all vCIO services are equal—be sure that your MSP is providing the services you require
• A positive and productive relationship between the vCIO and the decision maker is essential and necessary
• A vCIO is efficient and cost-effective for SMBs pursuing managed IT services on a budget

For personalized IT guidance, you need a vCIO. But for a general introduction to what’s happening in IT, as well as cybersecurity, marketing, digital transformation, and more, subscribe to Impact’s newsletter!