Local Print Shop Excels with Production Print Management Services

Since 1997, Custom Data Too Mail has provided print and digital assets for businesses in the Menomonee Falls, Wisconsin area. As a small team, owners Jerry and Debbie Wick were forced split their focus from the print production management side of the business to also manage the financial, logistical and administrative sides as well.

Unfortunately, their productivity levels suffered due to their new machine constantly breaking down. Their local supplier would send techs out, but the machine would break shortly after they left.

Once they met with the Impact Managed Print services team, the opportunities opened back up, and the team immediately started the transition to have Impact as their production print management partner.

“There is a difference between a vendor and a partner. A vendor is somebody that you pay to do a job. A partner is someone that comes in, rolls up his sleeves and goes to work with you in solving the problem.” Jerry Wick, President at Custom Data Too Mail

With access to world-class customer service whenever issues arose, the Custom Data team was finally able to work with their top choice in production printer, from Konica Minolta, and focus on servicing their customers while the Impact team performed troubleshooting and equipment fixes as needed.

Watch this case study video to hear more from the Custom Data Too Mail staff and the Impact team about how their print partnership came to be, and how they were able to increase productivity, output and bring new capabilities to their list of services with eye-catching design and detail.

Then, if you’re looking for more detailed information in a written format, don’t miss our downloadable written case study on the subject.