Impact Service Desk

One place to call for any support or service inquiries.

We strive to make every customer who calls in our top priority. To guarantee each experience is positive, you’ll always be connected to one of our employees, never a robot. The Impact Service Desk employs 120 support experts who hold over 200 active certifications in order to remain knowledgeable about all of the technology and solutions we offer. They don’t give up until your issue is resolved; they work remotely, over the phone or in person to get the job done.

Standard service desk hours are weekdays from 7 am–8 pm CST.

24/7 support is available after hours, on weekends and during holidays. An additional fee may apply.

Emergency Number: 866.964.5050

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24/7 Live Answer Service Desk Support

Impact CompleteCare clients can now upgrade to unlimited 24/7 Service Desk support! Talk to a US-based, Impact-employed expert within 60 seconds no matter what time you call.

Get proactive assistance on issues that pop up overnight, assistance with late night tech concerns, or support for employees working in any time zone with our 24/7 live answer Service Desk support.

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Call the service desks for immediate assistance at:
Managed IT Service Desk – 866.964.5050
Document Management Service Desk – 877.520.0070
Digital Office Equipment & Copier Service Request – 888.752.0052

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Request Support

Submit a form for non-emergency IT, digital office equipment, copier or software needs.

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Customer Portal

Submit service requests, check billing status and more.

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Remote Assistance

Connect to a technician for remote help.

Service, Support and Supply Requests

Complete and submit one of the forms below.

Frequently Asked Questions

It depends on the type of product that you’re inquiring about. For hardware and MFP-related inquiries, we handle roughly 87% of issues remotely, over the phone.

  • Installation of print drivers
  • Showing users how to scan to folder, email or basic machine setting changes
  • Basic print/scan workflow training
  • Basic machine error codes
  • Solution support (PaperCut, PrinterCloud, CentraQ, FM-Audit)
  • Firmware updates (not all can be done remotely)
  • Backup retrieval
  • Error codes related to mechanical failures
  • Error codes that return after machine resets
  • Firmware updates (Not all can be done remotely)
  • Copy quality Issues
  • Secure environments preventing the help desk from connecting remotely
  • Installs: Every install requires a tech or engineer onsite for confirmation of physical setup and environmental conditions
  • Preventative maintenance

Please contact the service desk with your initial inquiry. They will troubleshoot it remotely first and escalate to onsite support if needed.

The service desk team will install utilities such as Konica PageScope data administrator, Kyocera Net Viewer or Ricoh Manager NX Lite onto IT computers and servers to allow administrators to manage their devices. IT reps will receive training on these utilities.