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We strive to make every customer who calls in our top priority. To guarantee each experience is positive, you’ll always be connected to one of our employees, never a robot. The Impact Service Desk employs 120 support experts who hold over 200 active certifications in order to remain knowledgeable about all of the technology and solutions we offer. They don’t give up until your issue is resolved; they work remotely, over the phone or in person to get the job done.
It depends on the type of product that you’re inquiring about. For hardware and MFP-related inquiries, we handle roughly 87% of issues remotely, over the phone.
Please contact the service desk with your initial inquiry. They will troubleshoot it remotely first and escalate to onsite support if needed.
The service desk team will install utilities such as Konica PageScope data administrator, Kyocera Net Viewer or Ricoh Manager NX Lite onto IT computers and servers to allow administrators to manage their devices. IT reps will receive training on these utilities.