HR Operations Partner
Location: Lake Forest, Illinois
Posted: January 27, 2026
Description
Impact is a leading national managed services provider, specializing in: IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management. Our partnerships are defined by thoughtful business strategy, solutions architecture, technology deployment, and ongoing support –with a driving focus to bring enterprise-level resources to the SMB and midmarket. We are committed to customer-centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth. Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do.
Overview
The HR Operations Partner plays a critical role in delivering exceptional employee experience and driving operational excellence across Impact. This role serves as the backbone of Human Resources and People Operations—ensuring smooth execution of employee lifecycle processes, maintaining data integrity, supporting system functionality, and creating scalable processes that foster clarity, consistency, and trust.
This individual will collaborate closely with Talent Acquisition, Learning & Development, Total Rewards, IT, and other cross-functional teams to support and enhance employee experience from onboarding to offboarding and beyond.
Responsibilities
Employee Support & HR Ticketing
- Manage and monitor the HR ticketing system, ensuring all employee inquiries are assigned, tracked, and resolved promptly and accurately.
- Serve as the primary point of escalation for complex employee requests, ensuring consistency and compliance.
- Identify recurring employee needs and recommend process or policy improvements that enhance efficiency and employee satisfaction.
Onboarding & Offboarding
- Own and continuously improve the onboarding program to ensure new hires have a smooth, engaging entry experience.
- Oversee the offboarding process, including knowledge transfer, systems access, and compliance requirements.
- Partner with IT, Talent Acquisition, and Learning & Development to ensure all onboarding and offboarding tasks are completed accurately and on time.
Employee Feedback & Experience
- Develop and manage exit and stay interview strategies, capturing insights to inform retention and engagement strategies.
- Partner with Employee Engagement to analyze trends and recommend improvements in the employee experience.
HR Systems & Reporting
- Ensure HRIS data cleanliness and integrity by maintaining accurate employee records and auditing regularly.
- Generate and analyze reports on headcount, turnover, and other workforce metrics for HR leadership.
- Support system upgrades, integrations, and process enhancements to improve HR operations efficiency.
Cross-HR Collaboration
- Partner with HR leadership, Total Rewards, Talent Development, and Employee Engagement to support projects and initiatives.
- Provide operational support for HR programs, such as performance reviews, benefits enrollment, and compliance reporting.
- Serve as a resource for process documentation, program communications, and knowledge sharing.
Things We Are Looking For
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- 5+ years of HR experience, with at least 2+ years in HR operations, generalist, or HR systems-focused role.
- Strong knowledge of HR processes, total rewards & benefits, systems (HRIS), and compliance requirements.
- Experience with ticketing systems and service delivery models preferred.
- Strong analytical, problem-solving, and reporting skills.
- Collaborative mindset with strong interpersonal and communication skills.
Why Join Us?
Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world – one person, one company, one community at a time.
At the heart of everything we do are our core values, which guide how we work, grow, and succeed together:
- Innovation: We embrace change because innovation lives outside the comfort zone.
- Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact.
- Honesty: We are fiercely transparent and consistently honest.
- Fun: We fuel work with fun, knowing life's too short for boring.
- Low Ego: We champion ideas over titles, because brilliance knows no rank.
- One Team: We win as a team, we lose as a team, we are one team.
Benefits
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Impact, compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $70,000-$90,000.
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- Up to 20 days of PTO
- Up to 7 Paid Sick Days
- 12+ paid holidays
- Paid Parental Leave
- Comprehensive Health, Disability Life, Dental and Vision Plans
- 401(K) & retirement plans
- Tenure incentives at 5- (Tiffany & Co. Gift Card), 10- (Rolex), and 20- ($20,000 check) year marks
- Continued education reimbursement
- On-going training & development opportunities
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Impact, compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $70,000-$90,000.
Join us at Impact, where your ideas matter, your growth is supported, and your work creates real change. Let’s build something incredible together!
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