IT infrastructure management is at the core of any modern business, and as a franchise with 180 locations and counting, Camp Bow Wow is no exception. They offer the unique opportunity to small business owners to run their own set of facilities in any one of their locations. Leah Boshart supports two of these doggie daycares, one in Waukesha that celebrates 10 years in business, and the other in Oak Creek, which opened its doors in 2020. With a staff of approximately 40 people between these two locations, Leah found that because they had no dedicated IT staff, the team had to manage these issues themselves.
In Waukesha, Leah split her time between her typical job responsibilities and trying to fix common IT issues. Wi-Fi would go down, hardware and software were quickly becoming out of date, and employees struggled to keep their digital files organized without a file sharing system. The team was also working to improve their security standards to meet PCI compliance in order to be able to take credit card payments securely and run their webcam system with less risk. Meanwhile, the build-out in Oak Creek became more complex when current IT issues were factored in alongside the need to find several outside vendors.