Support You Need
During COVID-19

Learn how Impact is continuing to serve customers

Impact’s Commitment To You

Our Illinois, California, Wisconsin and Indiana logistics centers will remain open and operational and our Field Service Technicians and engineers will continue to serve our customers

The COVID-19 outbreak has affected all of us; our businesses, our families and our local communities. In unprecedented times like these, we know that our customers are concerned, and that’s why we are doing everything we can to ensure your business operations are not impacted. Our top priority is the health and safety of every one of your employees and our own, which is why we’ve taken all appropriate measures as we continue serving you during this difficult time.

Started work from home on Tuesday… Impact is a huge reason that we were able to respond as well as we have [to COVID-19].”

John, Vice President at WaterTech

Serving Critical Infrastructure

Every Impact employee is following strict measures in our logistics and integration centers to limit the potential effects of COVID-19. Our technicians and engineers will serve customers that operate in critical infrastructure sectors, including:

  • Federal, state and local governments
  • Healthcare facilities
  • Educational establishments
  • Industrial and financial services
Impact Networking employee at help desk

Here for You,

Whenever You Need Us

At Impact, we know that when things go wrong, they can go wrong at the worst time. That’s why we have a multi-tiered support system that operates 24 hours a day, 365 days a year, including holidays.

Our Service Desk is fully-staffed with support experts who hold over 200 active certifications for the solutions and offerings we provide. You will never be put through to a robot and our experts won’t give up until they’ve solved your problem—whether it’s over the phone or in-person.

Learn more about how the Impact Service Desk supports customers or submit a support ticket.
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Impact’s Sanitary Service Guidelines

As we continue to service our customers, our number one objective is acting in accordance with CDC recommendations and maintaining your health and safety, as well as the health and safety of our technicians and engineers.

If your organization requires additional sanitization policies you’d like us to follow or if the workplace is unavailable, please contact us at [email protected].

General guidance:

  • Wash your hands frequently and avoid personal contact
  • Maintain a distance of at least six feet from people

During each service visit:

  • Wear protective mask and latex gloves
  • Clean machine’s access point with a disinfectant before operating
  • Avoid touching your eyes, nose and mouth

After each service visit:

  • Before leaving, wipe down the machine with approved cleaning solutions. Do not spray directly on device components
  • Dispose of used gloves and wipes safely, avoiding direct contact with eyes, nose and mouth
  • Wash hands with soap and water or use an alcohol-based sanitizer at the end of service

Frequently Asked Questions

Yes! As stay-at-home orders have been modified, extended and overruled, Impact heavily researched the best practices to get our workforce back into the office. It is essential at this time that we take all necessary steps to ensure the health and safety of our employees and the public we interact with on a daily basis. You can find Impact’s return to work plan and [email protected] initiatives here.

Prior to turning on an MFP/Printer

  • Wipe the entire device’s exterior with a dry cloth to prevent damage caused by dust. Sanitize high-touch areas with an alcohol-based solution (70% alcohol, 30% water).
  • If there is paper in the paper tray(s), replace all with brand new paper. • Remove the all-in-one/toner drum units and shake side to side 4–5 times.

Power up the device by turning on the main power switch

  • On color printing devices, perform auto color calibration and color registration according to the user manual.
  • Perform a test print of about 10 sheets to check the operation and print quality. If a peripheral is installed, also test other functions, such as stapling, punching, etc.
  • Run at least 10 sheets of paper from each paper source tray.

Businesses that are critical to the operations of other essential businesses are permitted to continue their service. Until such a time comes when guidelines state otherwise, Impact has no plans to stop servicing customers.

Our technicians and engineers will be careful to sanitize anything they come into contact with, but if you’re concerned about general use, there are a few things you should remember:

  • DO USE: Anti-bacterial wipes, such as Clorox, which are effective for cleaning most surfaces.
  • DO NOT USE: Anything that contains bleach, ammonia, or other harsh cleaning solvents, which can permanently damage touch screens.
  • AVOID: Spraying or powdering directly onto devices, which can cause irreparable damage to electrical systems.

Our service technicians and engineers are required to have personal protective equipment (PPE) at all times, including:

  • Protective mask
  • Latex gloves
  • Hand sanitizer
  • Disinfectant cleaner

In addition, they are required to abide by the following procedures:

General guidance:

  • Wash hands frequently and avoid personal contact
  • Maintain a distance of at least six feet from people
  • Be courteous of personal space

During each service visit:

  • Wear protective mask & latex disposable gloves
  • Clean machine’s access point with a disinfectant before operating the machine
  • Avoid touching your eyes, nose or mouth

After each service visit:

  • Before leaving the customer, wipe down the machine again with an approved cleaning solution. Do not spray directly on components.
  • Dispose of used gloves and wipes safely, avoiding direct contact with eyes, nose or mouth.
  • Wash your hands with soap and water or use an alcohol-based sanitizer when you finish the service.

Organizations that are still operating should take the time to learn about the CDC’s recommendations for businesses to prevent the spread of COVID-19. These include:

  • Employees with symptoms should stay at home in isolation until the criteria for discontinuing isolation has been met.
  • Be conscious of employees who are especially susceptible, including older adults and those with pre-existing conditions.
  • Educate employees on the CDC’s recommendations so they are prepared and understand how to protect themselves effectively.
COVID-19 Resources
As businesses all over the country get to grips with operating in the current climate, we’re on hand to help with our library of resources. Whether it’s migrating to the cloud, securing your business data, ensuring your remote workforce is productive or anything in-between, we want to help you learn how to navigate your company through this uncertainty with confidence.

Learn more

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