Impact’s Commitment To You
Our Illinois, California, Wisconsin and Indiana logistics centers will remain open and operational and our Field Service Technicians and engineers will continue to serve our customers
The COVID-19 outbreak has affected all of us; our businesses, our families and our local communities. In unprecedented times like these, we know that our customers are concerned, and that’s why we are doing everything we can to ensure your business operations are not impacted. Our top priority is the health and safety of every one of your employees and our own, which is why we’ve taken all appropriate measures as we continue serving you during this difficult time.
Started work from home on Tuesday… Impact is a huge reason that we were able to respond as well as we have [to COVID-19].”
John, Vice President at WaterTech
Serving Critical Infrastructure
Every Impact employee is following strict measures in our logistics and integration centers to limit the potential effects of COVID-19. Our technicians and engineers will serve customers that operate in critical infrastructure sectors, including:
- Federal, state and local governments
- Healthcare facilities
- Educational establishments
- Industrial and financial services
Here for You,
Whenever You Need Us
At Impact, we know that when things go wrong, they can go wrong at the worst time. That’s why we have a multi-tiered support system that operates 24 hours a day, 365 days a year, including holidays.
Our Service Desk is fully-staffed with support experts who hold over 200 active certifications for the solutions and offerings we provide. You will never be put through to a robot and our experts won’t give up until they’ve solved your problem—whether it’s over the phone or in-person.
Learn more about how the Impact Service Desk supports customers or submit a support ticket.
Visit support page
Impact’s Sanitary Service Guidelines
As we continue to service our customers, our number one objective is acting in accordance with CDC recommendations and maintaining your health and safety, as well as the health and safety of our technicians and engineers.
If your organization requires additional sanitization policies you’d like us to follow or if the workplace is unavailable, please contact us at [email protected].
- Wash your hands frequently and avoid personal contact
- Maintain a distance of at least six feet from people
During each service visit:
- Wear protective mask and latex gloves
- Clean machine’s access point with a disinfectant before operating
- Avoid touching your eyes, nose and mouth
After each service visit:
- Before leaving, wipe down the machine with approved cleaning solutions. Do not spray directly on device components
- Dispose of used gloves and wipes safely, avoiding direct contact with eyes, nose and mouth
- Wash hands with soap and water or use an alcohol-based sanitizer at the end of service
Frequently Asked Questions
COVID-19 ResourcesAs businesses all over the country get to grips with operating in the current climate, we’re on hand to help with our library of resources. Whether it’s migrating to the cloud, securing your business data, ensuring your remote workforce is productive or anything in-between, we want to help you learn how to navigate your company through this uncertainty with confidence.
Discover how Impact’s Managed IT & Cloud Services can help your business.