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Tech Tips: Solve Error Message Unable to Connect to Network Drive

Not getting internet access and getting the message, “unable to connect to network drive”? Locating and reconnecting to your server only takes a few steps, but if you don’t know how to navigate your computer, it can be difficult.


That’s why you should check out this Tech Tip video. One of Impact’s experienced Service Desk experts covers these steps for both Windows and Mac devices.

If you prefer written out steps, no problem! Scroll down to find them below.



Step 1: Hit Control + K

Step 2: Enter in the share, written as SMB://server name

Step 3: Click “Connect”

Step 4: Enter your network username

Step 5: Select your network in the list of shares

Step 6: Open the folder



Step 1: Go to File Explorer

Step 2: Find “My Computer” or “This PC” in the left-hand side

Step 3: Right-click and select “Map network drive”

Step 4: Type in //server name/share and click “Finish”


About Tech Tips

Find the answers to some of the most commonly asked computer questions and full troubleshooting demonstrations in this web series featuring some of Impact’s technology specialists. These experts work on both Windows and Apple devices to ensure all users will be able to resolve their issues in no time.

Find these videos on social media with the hashtag #TechTipTuesday.

This video features Mike Gould, Help Desk Analyst in Lake Forest, IL.