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Tech Tips: Troubleshooting for When Your Computer Makes No Sound

When your computer makes no sound, that doesn’t necessarily mean it’s simply on mute. If you’re at a loss, watch this tech tip video, which includes different options to determine the cause of this issue on Mac and PC.

This video includes screenshare steps that you can follow along with, along with written instructions that detail all of the different steps, all guided by a member of Impact’s service team.



You can also find the written steps for this solution below:


No Sound on Windows

Step 1: Click the speaker icon in the bottom-right corner

Step 2: If there is an “X” next to the icon, right-click to view the sound output

Step 3: Make sure volume is set above 0


Step 1: Right-click the speaker icon and select Open Volume mixer

Step 2: Make sure none of the options are set to 0


Step 1: Right-click the speaker icon and click Sounds

Step 2: Click the Playback tab

Step 3: Locate your sound output and make sure it has a green checkmark

Step 4: Right-click to make sure this default device is selected

To test the sound, right-click and select Test


No Sound on Mac

Step 1: Select the grey gear in your taskbar or click the apple in the top-left corner and select System Preferences

Step 2: Select Sound

Step 1: Adjust the Volume Output slider

Step 2: Make sure the blue checkmark box next to Mute is not selected


About Tech Tips

Impact’s service experts demonstrate step-by-step instructions for tackling some of the most common problems users face with desktop and mobile devices.

You can watch the rest of these tech tips on our site, and follow our hashtag, #TechTipTuesday, to stay up to date on new releases in the series.

This video features Kouren Stepp, MFP Service Desk Specialist in Lake Forest, IL.