Impact Receives 2019 Ricoh Circle of Excellence Award and Prestige Certification
LAKE FOREST, IL – Impact, a leading managed service provider, has been honored with the 2019 Ricoh Circle of Excellence Award. Impact has received this distinction for the last seven years, every year since 2013 (based on Impact’s acquisition of Illinois Paper & Copier Company, January 2017). In addition to the Ricoh Circle of Excellence Award, Impact also had seven Service Engineers achieve the Ricoh Prestige Certification.
The Ricoh Circle of Excellence Award honors the top dealers in the United States based on technical expertise and quality of service, model certification, efficiency, response time success rates and overall customer satisfaction. A Circle of Excellence Award signifies a quality business relationship with Ricoh that is unmatched by Impact competitors. Only 30% of Ricoh dealers receive this award annually.
Nationally, only 43 out of over 350 Ricoh dealers have at least one service technician achieve Prestige Certification, and this year, Impact had seven Service Engineers obtain the certification. This is the highest level of attainment for service engineers within Ricoh’s RFG Circle of Excellence program. This year, over 1,750 technicians participated, and only 93 in the country received the Prestige Certification.
“Earning a Ricoh Circle of Excellence Award is a true honor for any dealer. For Impact, we want to continuously provide the best service possible for our clients, and this award proves our commitment to doing that,” said Jeff Ford, Vice President of Client Experience. “Additionally, we could not be more proud of our seven technicians who have earned the Ricoh Prestige Certification this year.”
Impact’s service team guarantees 24/7/4 response time to any service request, and a guaranteed 30-minute response time to any phone-based service requests.