Support Get in Touch
Managed Services
Managed Services
Managed Services
Enterprise-level processes, technology and strategy for small and medium businesses. Outsourced services, all supported by members of the Impact team.
See Our Approach
20 Years in the Making
Learn more about Impact Networking, our team and history.
Learn More About Impact
Resources Support Inquiries Get in Touch

Konica Minolta Honors Impact with 2016 Pro-Tech Service Award for Service Excellence

Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) today announces that Impact Networking, LLC of Lake Forest, IL has been honored with a 2016 Pro-Tech Service Award which recognizes those Konica Minolta dealerships that demonstrate the highest commitment to customer support and satisfaction.

“Konica Minolta is committed to assuring the highest performance standards across our organization,” says James Ingrassia, vice president, solutions support division, Konica Minolta Business Solutions U.S.A., Inc.  “The Pro-Tech Service Award represents achievement of Konica Minolta’s highest standards for dealer service and proficiency.”

A Pro-Tech Service Award winner for the 4th year in a row, Impact Networking, LLC headed by CEO Frank Cucco, is dedicated to delivering professional, reliable service and maximum performance for Konica Minolta’s award-winning solutions.  To attain the Pro-Tech standard, each element of Impact Networking, LLC operation was evaluated and measured, including its management skills, inventory control systems, technical expertise, dispatch systems and customer satisfaction ratings.

“Impact is excited to continue another year of earning the Konica Minolta ProTech Award.  This certification is proven affirmation of the true commitment from each service employee at Impact to become the best in the industry and provide the highest level of satisfaction to our customers.  Our customers can rest assured that according to the industry benchmarks and best practices Impact Networking has outperform expectations for another year.  Impact continues to invest in ways to improve efficiencies and increase customer satisfaction and achieving this award is confirmation of this commitment.  At Impact Networking, we consider ourselves a leader in the industry and everyone is passionate about providing the top level of technology products merged with the best customer support to back it up, and we look forward to more years of success with Konica Minolta and many more years of successfully managing our customers’ documents.”   says Doug Gamache, CIO, Impact Networking, LLC.

About Konica Minolta

Konica Minolta Business Solutions U.S.A., Inc. is one of the world’s leaders in information management focused on enterprise content, technology optimization and cloud services. Our portfolio of offerings deliver solutions to improve our customers’ speed to market, manage technology costs, and facilitate the sharing of information to increase productivity. The All Covered IT Services division offers a range of  IT strategy, support, project and cloud computing solutions across all verticals. Konica Minolta has won numerous awards and recognition, including placement in the Leaders Quadrant of the 2016 Magic Quadrant for Managed Print Services (MPS) and Managed Content Services (MCS). Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eight consecutive years. Konica Minolta, Inc. has also been named to the Dow Jones Sustainability World Index for three years in a row. For more information, please visit: and follow Konica Minolta on Facebook, YouTube, and Twitter.