IT Support Engineer (Corporate IT)

Location: Lake Forest, Illinois

Posted: May 20, 2025

Description

Impact is hiring an IT Support Engineer to join our nationally ranked Best and Brightest workplace! 
 
Impact is a leading national managed services provider, specializing in: IT & Cloud, Cybersecurity,  Digital Transformation & AI, Integrated Marketing, and Print & Document Management. Our partnerships are defined by thoughtful business strategy, solutions architecture, technology deployment, and ongoing support –with a driving focus to bring enterprise-level resources to the SMB and midmarket. We are committed to customer-centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth. Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do.
 
Founded in 1999, Impact proudly remains privately-held and locally-owned, employing 800+ experts across 20+ US locations. Recognized for rapid growth and innovation, Impact has seen over a 20% annual growth rate, and championed a vibrant, employee-focused culture.
 
 
Overview
Impact Networking’s IT Support Engineer is an entry level position with a focus on customer service. The IT Support Engineer is responsible for resolution of technical issues with remote but primarily onsite support. Overall responsibility is to facilitate the resolution of technical issues within the regional offices and corporate headquarters. This role requires regularly scheduled and emergency travel to all our 10 regional Midwest offices for checkups, onsite resolution, and hardware installation. 

Responsibilities
 
Remote Desktop Support
  • Account provisioning and laptop imaging
  • Troubleshoot and provision mobile devices
  • Support enterprise and third-party applications used by Impact Employees
  • Prioritize, escalate, and resolve incidents from ticket management system
  • Provide technical support via phone and remote software with excellent customer service
  • Collaborate with team members to resolve issues
  • Adhere to all corporate process, policies and assist with technical documentation

Onsite Support
  • Install IT and AV hardware equipment for new office builds and renovations, including but not limited to
    • Monitors, Docking stations
    • Security Cameras
    • Networking hardware
    • Large scale LED Screens
  • Assist in one off network cable runs pulling CAT6 Cable

Asset Management and Documentation
  • Report on all customer service issues within tracking software
  • Track company technology inventory with our asset tracking software
  • Install, modify, and repair computer hardware and software.
  • Clean up computers and reimage computers for quick redeployment
  • Install and configure computer peripherals for users.
  • Follow up with customers to ensure the issue has been resolved.
  • Gain feedback from customers about computer usage.
  • Run reports to determine malfunctions that continue to occur.

Things We Are Looking For
 
 
Education & Experience
  • Associate’s degree in computer sciences or related field
  • 2+ years of related technology experience
  • Willingness to continue to grow through outside and in-house training
  • Previous experience with RMM tools
  • Strong experience and knowledge of
    • Microsoft Desktop Operating Systems,
    • Office Suite and cloud productivity applications
    • PC Hardware, Mobile Devices (iOS/Android) and peripherals
    • Client-side cybersecurity software
  • Basic understanding of:
    • Microsoft Active Directory and Exchange
    • VOIP Systems
    • Basic WAN/LAN troubleshooting
  • Experience with Structured Cabling
    • Basic copper termination skills and minor patching
    • Have a focused and organized vision of cabling to keep a clean and orderly appearance for future troubleshooting

Other Skills & Abilities
  • Experience with Security Cameras and other Infrastructure
  • Strong interpersonal, analytical, oral, and written communication skills
  • Ability to research requests for a viable solution amenable to all
  • Be able to occasionally list IT Equipment ~50-75lbs
  • Ability to multi-task and prioritize issues
  • Able to work independently or as part of a team
  • Must be prepared to travel as required
 
Why Join Us?
Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world – one person, one company, one community at a time.
 
At the heart of everything we do are our core values, which guide how we work, grow, and succeed together:   
  • Innovation: We embrace change because innovation lives outside the comfort zone.   
  • Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact.  
  • Honesty: We are fiercely transparent and consistently honest.  
  • Fun: We fuel work with fun, knowing life's too short for boring.    
  • Low Ego: We champion ideas over titles, because brilliance knows no rank.   
  • One Team: We win as a team, we lose as a team, we are one team.
Benefits
  • Expected compensation range of $50,000-$55,000
  • 20 days of PTO and 12+ paid holidays
  • Flexible sick-day policy
  • Paid parental leave
  • Comprehensive health, disability, life, dental, & vision plans
  • 401(k) discretionary match & retirement plans
  • Continued education reimbursement
  • Ongoing training & development opportunities
 
Join us at Impact, where your ideas matter, your growth is supported, and your work creates real change. Let’s build something incredible together!  

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