LAKE FOREST, IL – Impact, a leading managed service provider, has been recognized as a Ricoh Circle of Excellence Certified Dealership for the calendar year 2020. Impact has received this distinction for the last eight years, every year since 2013 (based on Impact’s acquisition of Illinois Paper & Copier Company, January 2017). In addition, Impact also had five Service Engineers achieve the Ricoh Prestige Certification.
The Ricoh Circle of Excellence Award honors the top dealers in the United States based on technical expertise and quality of service, model certification, efficiency, response time success rates and overall customer satisfaction. The program was designed to recognize dealers who provide outstanding service and support in accordance with Ricoh’s guidelines. A Circle of Excellence Award signifies a quality business relationship with Ricoh that is unmatched by Impact competitors. Only 30% of Ricoh dealers receive this award annually.
The Ricoh Prestige Certification is the highest level of attainment for service engineers within the RFG Ricoh Circle of Excellence program. Nationally, only 42 out of over 430 Ricoh dealers throughout the United States have at least one service technician achieve Prestige Certification, and this year, Impact had five Service Engineers obtain the certification. The Prestige Certification is awarded to those who achieve a minimum score/grade of 80% AND are in the top 75 scores for “either” the Hardware and/or Technology track assessments. Additionally, one of Impact’s Service Engineers placed 7th in the US for the Technology category.
“We are extremely proud to have earned the Ricoh Circle of Excellence certification for the eighth year in a row. It is a true honor, as we at Impact want to continuously provide the best service possible for our clients, and this award proves our commitment to doing that,” said Jeff Ford, Impact Vice President of Client Experience.
Impact’s service team guarantees 24/7/4 response time to any support request and guaranteed 30-minute response time to any phone-based service requests.
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