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How to Improve Employee Experience in Healthcare

For healthcare organizations, it’s important to ask important questions on how daily life can be improved, such as: How to improve employee experience. It’s no secret that the pandemic has left healthcare recruiting and retention in a difficult place, leaving many organizations wondering what they can do to retain their top talent. One answer: improving their employee experience while working.

Read on to learn more about what modern hospitals, clinics, and practices are doing to retain their talent with the help of innovative new technologies.  

Healthcare Organizations Need to Keep Their Top Talent 

Because of the experience and education needed to become a doctor, nurse, or other professions within the healthcare industry, finding talent can be expensive and time-consuming.  

In 2022, there’s a need for 1.1 million new RNs to replace retirees and those who changed careers post-pandemic 

Not only is it financially harmful, but it also hurts the patients by lowering the quality of their care by having understaffed or underqualified teams.  

To help, healthcare organizations need to do everything they can to keep the talent that they have. One of the best ways to do that is by implementing modern technologies that improve the daily lives of their workers. 

How to Improve Employee Experience with Innovative Technology

Technology plays a big part in improving the employee experience in healthcare because it unlocks potential avenues of patient care, removes tedious tasks, streamlines processes, and can positively influence the quality of life of everyone in a practice.  

how to improve employee experience in healthcare chart

Here are some more specific examples of how technology helps healthcare organizations retain talent by giving them a better experience. 

Remove Manual Processes with Automation 

Let’s face it, doctors and nurses, and other healthcare personnel did get into the industry to do paperwork. They did it to help people and to make a difference. Don’t bury them under mounds of monotonous, simple tasks like data entry, record filing, patient onboarding, and other paperwork-centric tasks that can be automated. 

Automation in this capacity drastically reduces the amount of time needed to complete these tasks as well as reduces the chances of human error, more effectively organizing data and structuring it for use in decision making, and making many of these files and records more available through digitization. 

Use AI to Make Use of Data 

Data collection in hospitals is growing at a ridiculous rate (878% since 2016) thanks to more smart technology—health sensors and monitoring devices—in hospitals that are connected and being used to record data and store it. This data gives clinics and hospitals valuable insights into the health trends of each unique patient, as well as general health overall, but only if that data is being organized and structured in a way that people can make use of it. 

Related: Big Data in Healthcare Explained 

Unfortunately, this is a task too large for people, especially doctors whose time is already so in demand. Instead, hospitals need to utilize AI technology that can sift through all this data and bring the relevant insights to light for use by hospital staff.  

Access to this data helps practitioners make better decisions when it comes to patient health, thus improving the lives of both hospital staff and patients alike.  

Improved Patient Experiences 

As we mentioned above, people in healthcare get into the business to help people and provide life-saving care for patients. Improving the ways in which they can do just that helps increase job satisfaction and eliminates frustrations that arise from being unable to help in a meaningful way.  

Here are some ways that employee experience can be improved by improving patient experience: 

  • Faster Data: AI and automation technology can make data easier to navigate and access for everyone within a healthcare organization so it can be more effectively used to make patient-positive decisions. 
  • Simplified Onboarding of Patients: Bringing on new patients requires a lot of trading information, paperwork, record pulling, and research to better understand them, get them into the system, and learn more about medical histories. Streamline this process with automation, digital documents, and artificial intelligence. 
  • Proactive Decision Making: AI unlocks medical data and presents it in ways that healthcare professionals can use to make easier, more-informed proactive decisions in inpatient care. 
  • Supplies On Demand: Medical facilities go through a lot of supplies day to day and the difference between having and not having what is needed can be life and death. Simplify and automate the supply ordering process with technology that can predict when to order more and simplify the fulfillment of doctor’s supply requests. Not only does this keep shelves stocked, but it also reduces waste brought on by ordering unneeded products that expire and become unusable. 

Open More Care Possibilities with Technology 

To make sure your staff has what they need to do their jobs effectively and improve the lives of their patients, they need modern, reliable technology that allows them to try innovative new techniques. 

For example, with the right technology, doctors can expand the reach of their coverage to huge amounts of new patients thanks to telehealth and remote care. For this to be successful, they need access to fast internet, the right programs, computers, cameras, and the software that makes it all tick. Without this tech, the ability to reach patients remotely is non-existent. 

Same thing with remote monitoring health devices that can be used to track health status away from hospitals, collecting data that is then turned around and used to make better decisions on patient care. To take advantage of this, hospitals need devices, a way to connect them, software that collects and sorts data, and access to that data. 

With the right support in the form of innovative technology, healthcare organizations can empower their teams to improve patient care, thus improving the way they can do their jobs. 

Learn More About How to Improve Employee Experience 

Constant turnover can be time-consuming and expensive, especially in an industry like healthcare where talent is harder to find and in much more demand. The best way to keep these costs down and improve an organization’s ability to care for its patients is by learning how to improve employee experience. One surefire way to do this is to give them the tools they need to succeed, push the envelope, and do their jobs. 

If you want to take the next step in transforming your healthcare organization with the newest and most effective technology, download our checklist and see what you have, what you need, and what is becoming the industry standard for healthcare tech.