MANAGED SERVICES

Expertise at Every Step

Navigate through your unique business challenges

Cut Through the Digital Confusion

We work primarily with mid-market businesses to alleviate the challenges of adopting and implementing new technology and processes. As a managed service provider, we serve as an advisor and support system for businesses who:

  • Don’t have the right skills in-house
  • Want to reduce time and money spent finding and vetting tools
  • Can’t justify the returns of hiring in-house
  • Face talent shortages for in-demand roles
  • Need access to a full team of experts with diverse skills
  • Want to eliminate day-to-day maintenance and support, and plan to focus on more meaningful, big-picture work
  • Are looking for long-term advising and consulting from a partner who has industry experience

We Transform Businesses from
the Inside Out

Processes, technology and people depend on one another. They must work in tandem to be successful. That’s where Impact comes in; we help clients reach greater operational efficiencies and improve their relationships with customers using an integrated suite of services aimed at assisting clients to bring digital transformation to their businesses. We advise on everything from initial technology and services investments, deployment and user adoption to implementations in business environments.

Our structured process consists of three steps.

Business assessment

Our process always begins with you. We’ll discuss your goals, existing strategies and where you want to go to guide our consulting plan. From there, we’ll begin to pull together resources from our team that will help you going forward.

During your assessment, we will:

  • Discuss your current and future business goals
  • Complete a thorough audit of your finances, systems and technology
  • Interview key stakeholders and employees
  • Perform competitive analysis and examination of related market trends

Our solutions break the traditional barriers of business, integrating processes and systems across departments and business units to create one strategic digital transformation roadmap (or some version of it, depending on your needs) for your entire organization. As a managed service provider, we deliver not only these customized solutions and technology, but long-term advisory and support services to ensure your ongoing success.

We typically work with businesses in the following capacity:

Secure Network

Secure Network

Set up a secure, productive network to run all business applications on.

Streamline Paper

Streamline Paper-Based Processes & Devices

Cut waste and eliminate manual, paper-driven processes and technology.

Organize Data

Capture, Extract & Organize Data

Data is the foundation of a smarter business. Capture, organize, structure and prepare data to use for automation and intelligence.

Automate Processes

Automate Processes

Use workflow automation tools to speed up data-driven processes.

BI & Analytics

BI & Analytics

Make smarter decisions about your business using advanced analytics and reporting tools.

Improve Customer Experiences

Improve Customer Experiences

Create personalized communications, streamline transactions and account access, and deliver on-demand information.

Based on our discussions, we’ll measure ROI and performance against discussed KPIs, and hold ourselves accountable. We’ll regularly get together to review business results and ensure we’re on the right track.

We’ll continue to provide the following services:

  1. Configuration and execution of solutions to specification
  2. Management and support
  3. Periodic business reviews to determine progress related to KPIs
  4. Discussion of future iterations and evolution

How Can We Help You?

If you’re ready to bring change to your organization, get in touch with us, and we can begin discussing what solutions are right for you.

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