A Single Pane of Glass Interface Optimized for Every Customer
When it comes to managing IT environments, some businesses already have a team available, and are looking for supplementary support or top-of-the line tools that they can leverage in house; while others are working with a limited IT staff. That’s why we’ve created the Impact Network Control (INC) toolkit, a customized group of automation, maintenance and monitoring tools that offer a single, complete view of every aspect of a company’s IT environment.
This toolkit, supported through technology from SolarWinds, can be purchased a la carte for your IT team, in a hybrid fashion with shared responsibilities between your internal team and Impact or with the Impact team ultimately managing your entire network on your behalf.
Benefits of the Network Management Toolset
Utilizing the SolarWinds n-able platform, Impact can provide Managed IT clients with the right tools and level of support they need to effectively monitor and manage their IT infrastructure. As your managed network services provider, we will gather real-time critical information to automate the frequently overlooked management tasks in your computer network.
Our goal is not to replace your staff, but empower them with the tools and / or manpower they need to manage their network. By having the Impact team manage the tools, your team can focus on the proactive and strategic IT initiatives that will move your business forward. Our package includes security, automation, data management and support tools that can be monitored remotely and integrate with other IT applications. Taking advantage of the INC toolkit offers you the following benefits:
Affordable pricing and packaging based on your company size and needs
Real-time support and remediation from Impact’s certified Field Network Engineers and Help Desk team
Outsource help desk responsibilities so you can focus on more business-critical tasks
Increased visibility into your network through customizable systems and reporting
Centralization and organization of IT-related products and upgrades with Windows, OSX and third-party software patch management
Flexibility and security through the cloud and platform-neutral/agnostic applications
Managed network services provide businesses the flexibility they need to evolve their network
What’s Included in INC?
Server, network and desktop management tools
Top antivirus and anti-malware software
Scripting and automation tools (AV Defender)
Patch management tools
Remote monitoring and support of network and devices
Integration with tools including Active Directory, mobile device management and IT Glue documentation management
Impact Network Operations Center (NOC)
All Managed IT customers receive support from our Help Desk Network Engineers and Analysts, who use our industry-leading network management toolkit (INC) to monitor and control client networks. There are many managed network services providers out there, but none of them can provide you with high-quality support like Impact can.
NOC Engineers remotely monitor and manage client environments for alerts relating to servers, routers, switches, firewalls and applications, so they can immediately assess, resolve or escalate issues in their early stages.
Our support structure offers proactive and thorough IT management 24/7. Impact’s Help Desk team is staffed with certified professionals who resolve issues with any of the applications included in INC. We utilize automation to resolve issues on a 24/7 basis when possible and offer live support from 7 am-8 pm CST, Mon-Fri with some after-hours options available if agreed upon. When issues cannot be resolved remotely, an Impact technician will be deployed to your location to address the problem in person.
Making sure the software running within your IT network stays up to date can be tough to manage without IT employees or with few available. Part of NOC’s remote capabilities is ready updates and installations to ensure your infrastructure always runs at optimal speed. Small business network security is at high risk for cyberattacks.
The goal of the SolarWinds team is to make IT environments easy and understandable for organizations across the globe. They provide flexible, scalable and robust IT infrastructure management software to businesses of many sizes, integrating with a range of cloud platforms, technology and applications to give professionals the confidence and tools necessary to run their networks. For smaller organizations, managed services providers provide another way to outsource help desk functions.
Find out more about how network management can benefit your business.