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March 2020 Konica Minolta Tech of the Month Winners

Impact prides itself on delivering world-class service and support to each of our customers. One way to ensure that we are maintaining that high level of service delivery is through continued certifications and training. To support this, we design field service technician goals that push our support employees to focus on both customer satisfaction and technical expertise.

Recently, three Impact service technicians received the Konica Technician of the Month Award, which is granted to technicians based on their performance and accomplishments in productivity and performance, training certifications and customer satisfaction.

Take a moment to hear from them and join us in congratulating these technicians for their outstanding achievement and commitment to serving our customers:

Jeffrey Mcfarlin, Digital Service Technician III
Carl Grages, Digital Service Technician I
Arturo Ruiz, Senior Digital Service Technician

See more of our expert service and partnerships

Success in Partnership: Jeff Ford on the National Dealer Service Council 

Service Technicians Go for Gold at the Annual Impact Service Olympics 

Service Olympics Highlights 

Video Transcript

I’m Carl Grages, I’m a level one digital service technician out of the Chicago Fulton office. I have just received the Konica Tech of the Month award for the month of March 2020. This award is given to individuals who have been recognized by Konica for their performance, productivity, training, customer satisfaction in the field. 

My name’s Arturo Ruiz, Senior Tech for the Loop. I was awarded March Tech of the Month. This award goes to the people that Konica evaluates for the highest performance, productivity, customer satisfaction, and trainings. 

Jeff McFarlin, Digital Technician III, from the Lake Forest branch. I’m excited to be recognized by Konica and Impact for my hard work. To me, this award is more than just for recognition. It’s an achievement, dedicated to all the effort and hard work I have put forth here at Impact. This award to me means that the hard work I put in day-in and day-out doesn’t go unrecognized. It also helps Impact by showing the nation that not even this pandemic can knock us down. We will come out of this stronger.

Impact’s service team is the best I’ve the pleasure of working with. From their can-do attitude to their helpfulness, we at Impact as a service team are different. We are family that sticks together no matter what. The part of our family is not with us at this time, it is important that we’re doing our part to stay safe and wear our proper PPE therefore everyone, please stay safe, and take care.