AP & Customer Service Teams Use DocuWare for Paper to Digital Success

When paper began filling up their offices, the leadership at Watertech of America, Inc., turned to Impact’s Enterprise Software Solutions team to provide a custom DocuWare solution that achieved a streamlined order to cash process, ERP implementation, content management, and more for their AP and customer service departments.

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For four decades, Watertech has provided a growing portfolio of water treatment chemicals and services to businesses across the Midwest. Their team included customer service, accounts payable, and field service experts who worked with both commercial and industrial clients on a daily basis. Along with treatment services, Watertech provides equipment, remote monitoring technology, and consulting services. All of these processes and customer interactions lead to a mountain of paper.

Having been an Impact Managed Print customer since 2016, the Watertech team knew who to turn to in order to get their system of 40 filing cabinets, endless copies, and manual work.

The Impact business solutions team recommended the DocuWare platform and completed an implementation that integrated with the Microsoft Dynamics GP ERP, Microsoft Outlook, and the Hydrite order fulfillment platform. With the platform in place, order-to-cash, AP, and customer service processes now run in a steady flow supported by workflow automation.

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“Without a doubt, I think the implementation of DocuWare with Impact has been one of the best things in my twelve years at the company.” Jon Tiegs, Vice President at Watertech of America
Hear more about Jon’s experience with Impact and the benefits of the DocuWare platform in his customer testimonial.