On the Job: Service Desk Technician
If you’re looking for a job that involves troubleshooting a range of issues, serving customers in need and developing technical IT skills, managed help desk services may be the place for you!
Watch this video to hear from some of Impact Help Desk’s analysts and managers. They break down some of the common job functions a technician in the world of managed IT services, and the challenges one can face in a customer service environment. You’ll find some great advice on navigating customer service levels and delivering positive call results in the toughest situations.
About On the Job
Impact employees with a variety of experiences and years of tenure give in-depth looks into different positions and departments. Learn about some of the roles, responsibilities, challenges and more of working at a fast-growing company.
Watch the rest of the series.
Thank you to the following employees for sharing their experience:
Dave Appel, Service Desk Manager
James Brown, Senior Help Desk Analyst
Daniel Benemerito, Help Desk Analyst
Justin Montalvo, Talent Acquisition Manager
The Impact Service Desk team, located in Lake Forest, IL
Learn more about Impact’s Managed IT services
Interested in an IT job at Impact?