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Make an Impact | Seth Smitherman

Making sure that the Managed IT and Cloud Services team responds to customer issues as quickly as possible requires the efforts of a team of Field Network Engineers working in a ticket system and using their extensive knowledge to remediate issues and keeping businesses running without interruption.

Here, you’ll see how Seth Smitherman, a lead engineer, accomplishes this each day while working with his fellow engineers to balance their growing number of clients. Watch the video below:

Seth Smitherman: Make an Impact
A typical day for me at Impact is checking our ticketing system, making sure the tickets are getting updated, that they’re getting resolved. That means getting into them and making sure contacts have been updated, that the customers are aware of the status of the ticket, that they’re getting updates of what we’re working on.


The biggest way I make an impact is being in there, getting to know them, getting to know how they operate, and so we can help them better, and then also with our proactive maintenance; we’re monitoring their systems at all times, so we get alerts and we could stop issues before they turn into big issues.


My biggest achievement I’m proud of here at Impact is my promotion to lead engineer. It meant a lot to me to be able to gain the trust of the other engineers and get that promotion.


My name is Seth Smitherman. I’m a Lead Field Network Engineer at Impact.


About Make an Impact

With over 20 years in the business, the Impact team has grown to over 700 experts! In the Make an Impact series, you’ll get to hear from some of them in up close and personal interviews about their time with the company. Learn about how these experts work with their teams and customers every day, and how they make an impact across the organization.


This video features Seth Smitherman, Lead Field Network Engineer in Indianapolis, Indiana.


Start your IT career with Impact

Interested in hearing more about working as a Field Network Engineer for our Managed IT team? Looking to gain experience about cutting-edge technology in one of the most booming industries right now? Check out our open positions and read more about what we do.


Find out more about the culture behind Impact, and the hard work the team does day in and day out by checking out some of the latest videos on our Careers Videos page. You’ll find more members of our IT teams and more.