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Make an Impact | Sarah Stoecker

When customers need service, it’s important that their needs are taken care of as soon as possible. For an organization with hundreds of employees, many of whom provide support to customers directly, a service dispatch team, like the one that Sarah Stoecker, Service Dispatch Lead, works on.

 

Hear from Sarah in this video, in which she talks about the best parts of working with customers and collaborating within a company with a strong workplace culture.

About Make an Impact

Impact would not be the company it is today without our hardworking employees. This video series gives the spotlight to these experts, who give us an inside look into the work they do and the teams they collaborate with.

This video features Sarah Stoecker, Service Dispatch Lead in Lake Forest, IL.

Join the Team

Our Administration team plays an important part in the day-to-day functions of the company. They work with customers and members of the Impact team to ensure that our world-class customer service creates positive experiences at every step. Check out our open roles and apply today!

Video Transcript 

A typical day is responding to lots of emails, answering lots of phone calls, handling any kind of requests from technicians, from sales reps, from any kind of department, anything service related, it kind of comes through our department first. 

My favorite thing is definitely the people. It makes it better to come into work every day when you like everyone that you work with. It’s a great environment, great culture. Everyone’s super nice and encouraging, and I just really like the team aspect. 

The most fulfilling part of my job is probably helping the customers out and hearing that sense of relief come from them when they know that somebody’s on their way to help them and they could get back to their daily tasks. I also really like when I see a team member growing and doing well and understanding their job a little bit better. 

My name is Sarah Stoecker, and I am the Service Dispatch Lead.