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Make an Impact | RM Danley

Impact Networking takes particular pride in its customer service—it’s why in 2021 we opened our new Unified Support Operations Center to better serve our clients.

The USO supports customers for all our services in a single location, with all of our support staff located in the United States.

Looking forward, the USO will turn into a 24/7 operation, live-answering phone calls, emails, and chats within 60 seconds. The building is estimated to house roughly 100 people in approximately 12,660 square-feet of office space.

RM Danley works in our USO along with support experts of all our services, helping customers and solving their issues with our trademark emphasis on world-class customer service.

Listen to RM talk about his role, what he enjoys most about working at Impact, and how he Makes an Impact as a Service Desk Supervisor.

About Make an Impact

Impact would not be the company it is today without our hardworking employees. This video series gives the spotlight to these experts, who give us an inside look into the work they do and the teams they collaborate with.

This video features RM Danley, Service Desk Supervisor, USO, Lake Forest.

Join the Team

Our Help Desk team at Impact is a vital component for us and is crucial in maintaining our well-earned reputation as a leader in customer service in the managed services industry. Check out our open roles and apply today!