Make an Impact | Daniel Benemerito

At Impact, we believe that we can offer a service to our clients that is better than any other managed service provider in the business.

We see ourselves as not just a solutions vendor, but as a true partner for our customers, and it’s with this ethos that we approach our work every day.

This is why we have one of most consistent NPS ratings in the country, why we consistently rank as one of the best MSPs in the country, and why we have invested in our new state-of-the-art Unified Operations Center for our customers.

To learn more about the USO, take a look at our press release documenting its opening earlier this year.

The reason Impact is able to rank so highly as a managed service provider is undoubtedly because of its staff—people like Daniel Benemerito are the true heart of this company and frankly the only way we can achieve success is with talented Service Desk staff backing our customer response program.

We could have all the technology in the world, but it would mean nothing without having the right people and ethic in place.

Watch Daniel as he discusses his role, his responsibilities, and how he keeps customers satisfied—and get yourself a sneak peak of our brand-new Unified Operations Center, too!

About Make an Impact

Impact would not be the company it is today without our hardworking employees. This video series gives the spotlight to these experts, who give us an inside look into the work they do and the teams they collaborate with.

This video features Daniel Benemerito, Service Desk Core Engineer, USO.

Join the Team

The Impact Service Desk team is full of positive-minded people who just love getting things done and taking on the day. If you can see yourself fitting in, check out our open roles and apply today!